High Salary: Associate, Customer Care

Additional Locations India-Haryana GurgaonDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With access to the latest tools information and training we ll help you in advancing your skills and career Here you ll be supported in progressing - whatever your ambitions Purpose StatementThe core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department The aim is to build a total service approach to external and internal customers Key Responsibilities Responsibility for order entry in SAP to ensure orders received are completed the same day Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability ship date pricing special delivery instructions Follow up and taking necessary actions to ensure customer expectations are met Fully understands the logistic requirements of the customer in terms of delivery consignment stocks Provides frontline support for customers for critical issues consignment issues and value added services Analyses customer requirements and supports others to achieve anticipated results Following documented procedure for order processing Effectively identifies additional sales service opportunities derived from regular contacts with customers Timely reporting of any potential issues errors to management Responsible for maintaining the required process documents needed from operational excellence perpective Process maps SOP etc and ensuring the correctness completeness and relevance of these documents Ensures awareness and compliance with applicable standard operating procedures to meet comply Quality System RequirementsIn all actions demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures Skillset Required Extensive knowledge in specialized functions like Order Management ISPS Neuromod FIM EDI etc Knowledge of workflow tools like Esker and ERP like SAP would be an added advantage Need to be hands-on processing Performs mostly routine assignments requiring basic interpretation of established procedures Errors may be difficult to detect internally and would normally result in loss of customer business material or equipment to resolve What we are looking for Mandatory Minimum education level University bachelor s degree Minimum 2-4 years of experience in Customer Service and working with order-to-cash processes ideally in the Medical Devices Medical Technology sector or similarly regulated industry e g Pharmaceuticals etc Experience with and proficiency using SAP and the Microsoft Office suite of products Excel PowerPoint Outlook Excellent interpersonal and communication skills with a customer-centric mindset Highly organized Ability to manage a complex workload in matrixed environment Willingness to learn grow and develop Business fluency in English - written and verbal is non-negotiable Working in multicultural and international environment with stakeholders in a company whose mission and vision is to positively transform the lives of patients around the world An attractive and competitive benefits package A team-oriented company culture in a rapidly growing innovative and dynamic business environment A commitment to support you with excellent training development programs Requisition ID 602213As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most - united by a deep caring for human life Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate Now more than ever we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen So choosing a career with Boston Scientific NYSE BSX isn t just business it s personal And if you re a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you