Director, Solution Consulting

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Why This Role Matters India is becoming one of ServiceNow s fastest-growing markets and this team will be at the centre of that momentum You ll shape how we go to market how we sell value and how we build the next generation of Solution Consulting talent in APAC We re looking for a hands-on strategic leader to build and lead our CRM Industry Solution Consulting team in India a growing centre of excellence that will power ServiceNow s next wave of growth across the APAC region This role will lead a team of 9 Solution Consultants supporting the CRM and Industry Sales teams as they help customers transform their business with ServiceNow s AI-powered customer and industry solutions As the Manager you ll balance leadership and frontline impact developing talent strengthening alignment across broader team in India and APAC and being personally active in the market as an evangelist for ServiceNow s platform What You ll Do Lead and grow a high-performing team of Solution Consultants across India focused on CRM and Industry workflows Coach and develop talent building Solution Consultatnts into trusted advisors and future leaders Partner closely with Sales Leaders in India and across APAC to drive aligned account planning opportunity strategy and customer success Engage directly with customers meeting CXOs presenting ServiceNow s value and shaping transformational programs in-market Drive execution excellence by ensuring your team delivers consistent outcome-led value-driven engagements Champion collaboration across functions working with Product Marketing and Enablement to bring the best of ServiceNow to every pursuit Contribute to APAC growth strategy helping define how India becomes a major contributor to APAC and Global success Evangelize the ServiceNow story externally and internally representing our technology culture and customer impact with authenticity and authority Qualifications What You Bring Proven leadership experience managing Solution Consulting Presales teams in enterprise software or SaaS Strong understanding of AI CRM Customer Service ideally across Financial Services or Telecommunications Demonstrated ability to influence in a matrix environment working across Sales Product and Delivery functions Comfort operating at both strategic and hands-on levels from executive conversations to solution deep dives Track record of building high-performing collaborative teams that deliver measurable customer and business outcomes Exceptional storytelling communication and relationship-building skills A genuine passion for helping customers transform their business through innovation and AI-driven automation Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP 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