Process Specialist Platform Transformation

4 weeks ago

Gurgaon Haryana, India CIEL HR Full time

Title Process Specialist Platform transformation Protiviti Consulting Location Gurgaon Role Project Management Change Management Agile Scrum Sprints with exposure to Pensions industry The Platform transformation team is responsible for delivering strategic change projects for business This includes defining the product roadmap testing the product coordinating launch readiness new process design and stakeholder communication of change initiatives impacting the platform frontline and back office teams The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by having in-depth knowledge of all related aspects of the process within the business area an individual in this role would be able to define and support customer-centric solutions as well as meet all expected and defined deadlines Some key responsibilities include Assist with the discovery and definition phases of large strategic change projects Play the role of Operations Change lead supporting platform change priorities Individual is expected to assist with analysis E2E testing and input into Business readiness and owning the delivery of operational readiness activities Provide representation on Agile Scrum Ceremonies Analysis requirement gathering development testing and release However he she is not needed to do coding

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