Account Manager

Company Description About m360 Research m360 Research is a wholly owned subsidiary of M3 m360 Research is a full-service market research agency specializing in the healthcare space Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs and payers Founded in 2004 with a strong provenance in technology and innovation m360 is committed to high quality and actionable insights underpinned by robust physician verification and ISO certification 9001 20252 27001 International fieldwork services are complemented by full service advanced analytics to power data-driven decision making About M3 A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry The M3 Group operates in the US Asia and Europe with over 5 8 million physician members globally via its physician websites which include mdlinx com m3 com research m3 com Doctors net uk medigate net and medlive cn M3 Inc is a publicly traded company on the Tokyo Stock Exchange jp 2413 NIKKEI 225 with subsidiaries in major markets including the US UK Japan South Korea and China and in 2020 was ranked in Forbes Global 2000 list The M3 Group provides services to healthcare and the life science industry In addition to market research these services include medical education ethical drug promotion clinical development job recruitment and clinic appointment services M3 has offices in Japan UK France Germany Brazil Sweden China USA and South Korea as well as India Account Manager M3 is the global leader in digital solutions in healthcare We work with a range of sectors including healthcare life sciences pharmaceuticals biotechnology and charities services provided to these sectors include market research medical education programs promotional programs clinical development job recruitment and clinic appointment services M3 has grown by more than 20 year-on-year for the past 15 years achieving over 1 billion dollars in revenue annually Founded in 2000 with start-up investment capital from Sony M3 s mission is to make use of the internet to increase as much as possible the number of people who can live longer and healthier lives and to reduce as much as possible the amount of unnecessary medical costs Key achievements of M3 Inc include Named in Fortune s 2020 Future 50 list ahead of Facebook and Amazon Ranked in Forbes 2020 Global 2000 list of the world s largest public companies M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index Listed in Forbes Asia s 200 Best Over a Billion in 2019 In 2020 M3 founded the M3 Stop COVID-19 Fund and pledged one billion yen to support COVID-19 related initiatives M3 s legacy lies in the power of trusted physician platforms Around the world M3 organizations leverage these highly engaged digital communities to deliver medical education job placement and market research to improve global patient outcomes Due to our continued growth we are hiring for an Account Manager at M3 Global Research an M3 company About the Business Unit M3 Global Research part of M3 Inc provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors Mission The mission of the Account Manager is to engage the client bid effectively and efficiently to win our share of RFPs in the traditional market research space The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process Duties Include Owning bidding process for projects including full understanding of project costs and feasibility Achieving targets for revenue profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities Supporting the maintenance of existing business by managing contracts and up-sell cross-sell opportunities Actively networking within existing client contacts for any new business prospects Organising client and internal kick off calls developing insightful proposals and delivering strategic sales communications Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients Ensures that all internal team members understand the research design and anticipated outcomes Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and or knows when to elevate issues for resolution Managing bid requests and ensuring proper and timely delivery has full understanding of project costs and feasibility Follow up on bids keeping a record of the outcome and if needed discuss change of strategy with your direct manager Collaborate with partners and vendors to ensure seamless project execution Act as the liaison between Sales and Project Managers on all projects Additional Information Willing to work in night shifts US Shift