Senior DevOps Engineer

Job Description

The CRM Technologies Team plays a crucial role in optimizing our sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts.

By leveraging the power of Salesforce, they ensure that our sales team has the tools and resources needed to effectively manage customer relationships, track sales opportunities, and drive revenue growth.

With their expertise in Salesforce development, customization, and integration, the CRM Technologies Team continuously works to enhance our CRM platform to meet the evolving needs of our business and customers. They collaborate closely with stakeholders across various departments to understand requirements, design solutions, and deliver high-quality CRM solutions tailored to our specific business objectives.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

What you'll do

We are looking for a Senior Salesforce Engineer for the Sales Apps Team to build and maintain world-class CRM systems to manage the MongoDB Sales Team.

- Effectively work autonomously and collaboratively to design and implement both tactical and project-related deliverables
- Work closely with program managers and business partners to understand and refine requirements, objectives, and processes to drive strategic solutions.
- Build for scale by designing holistically, with a focus on flexibility and maintainability.
- Ensure appropriate controls and documentation are followed to create an effective control environment.
- Design and develop high-quality Salesforce products in an Agile environment.

Responsibilities

- CI/CD Pipeline Management: Design, implement, and maintain CI/CD pipelines to automate the software development lifecycle
- Salesforce Integration: Manage and optimize the integration of Salesforce within our DevOps processes, including deployment, data migration, and synchronization
- Deployment Management: Run the deployment process for all applications, ensuring smooth and efficient releases
- Monitoring and Logging: Set up and maintain monitoring and logging solutions to ensure the health and performance of applications
- Collaboration: Work closely with development, QA, and operations teams to streamline workflows and ensure the delivery of high-quality software
- Automation: Develop and maintain automation scripts using Python to improve system reliability and developer productivity
- Security: Implement and enforce security best practices in the DevOps processes
- Troubleshooting: Diagnose and resolve issues in development, test, and production environments
- Documentation: Create and maintain comprehensive documentation for all DevOps processes and procedures
- Disaster Recovery: Develop and maintain disaster recovery plans and procedures to ensure business continuity
- Performance Optimization: Continuously analyze and improve system performance, scalability, and reliability
- Mentoring and Training: Provide guidance and training to junior DevOps engineers and other team members
- Compliance and Audits: Ensure that all systems and processes comply with industry standards and regulations, preparing for and participating in audits as necessary
- Configuration Management: Implement and maintain configuration management tools to manage code and infrastructure versions effectively
- GitHub Management: Manage and optimize the use of GitHub for version control, code collaboration, and repository management
- AI Integration: Work on integrating AI and machine learning models into DevOps processes to enhance automation, predictive analysis, and system performance
- Continuous Improvement: Identify opportunities for process improvements and implement DevOps best practices across the organization

Minimum Requirements

- Bachelors or Masters degree in Computer Science, Information Systems, or equivalent
- 10+ Years of Salesforce experience with at least 5+ years of experience in Salesforce DevOps and CI/CD pipeline management
- Strong knowledge of Salesforce Metadata API, Scratch Orgs, and source-driven development
- Experience with CI/CD tools like Gearset, Jenkins, GitHub Actions, Azure DevOps, or Bitbucket Pipelines
- Scripting expertise in Shell, Python, or JavaScript to automate DevOps processes
- Proficiency in Git-based version control and best practices for branching, merging, and code management
- Experience working with SFDX, PMD, Clayton, SonarQube, or similar tools for code quality and security
- Strong knowledge of release management, deployment strategies, and rollback planning
- Experience in Salesforce environment management (Sandboxes, Scratch Orgs, Data Seeding, Data Masking)
- Knowledge of Salesforce packaging (Unlocked & Managed Packages)
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) are a plus
- Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines

Success Measures

- In 3 months, you will have acquired complete knowledge of the CRM systems and tools at MongoDB and also have a full grasp of the current business process and implementations by working closely with the senior resources in the team.
- In 6 months, you will have successfully implemented and delivered one or two critical projects in the Salesforce CRM area and become a technical SME in MongoDB Salesforce systems and implementations.
- In 12 months, you will have established successful relationships with our key partners and become the go-to person for anything (business process/technical implementations) related to Salesforce CRM.