Team Leader

4 weeks ago

Gandhinagar Gujarat, India Bank of America Full time

Treasury Shared Service team handle monetary and non-monetary service requests for Treasury Clients Team also supports more complex service requests for ACH Research Adjustment and Wires other than supporting Commercial Cards requests for US region Responsibilities Understand client s need and address it appropriately either by straight through processing or engaging appropriate business partner Interacting with onshore business partners via phone e-mail Adherence to the Business Deliverables SLA Service Level Agreement and Accuracy Determine the best course of action for the Customer to resolve their query MIS Reporting Data Analysis using Microsoft Office tools Knowledge management and training delivery as per business requirement Manage client escalations Provide subject matter expertise on process operational queries driven by multiple years of experience Education Any Commerce Finance Graduate Professional Experience 5-7 Years Foundational skills Fundamental understanding of Treasury Services Strong Analytical and Problem solving skills Have strong communications skills - both verbal and written Strong organizational skills and attention to detail and good with numbers Effective Outlook Management Proficient with Microsoft Office products particularly MS Excel Word Have strong organization skills -ability to switch between tasks and to prioritize work effectively Willingness to learn and adapt to business needs Must have an eye for detail Desired Skills Must be collaborative curious driven continuous learner Ability to multitask and adapt to change Self-motivated and results orientated To be flexible to work in rotational shifts Work Timings 8 30 PM to 5 30 AM IST Changes as per US day light saving requirement Job Location GIFT CITY Ahmedabad Gujarat

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