International VOICE/CHAT

3 weeks ago

Bengaluru Pune, India Kvc Consultants Ltd Full time

Job Description We are seeking dynamic individuals for the International Voice/Chat role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional customer support and resolving inquiries for our international clientele through both voice calls and live chat, ensuring a seamless and positive experience. Roles and Responsibilities: - Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms. - Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns. - Maintain a high level of professionalism, empathy, and courtesy in all customer interactions. - Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels. - Document all customer interactions, issues, and resolutions accurately in the designated system. - Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up. - Continuously update product knowledge and service procedures to provide up-to-date and relevant information to customers. - Collaborate effectively with team members and other departments to ensure consistent and high-quality service delivery. Skills Requirement: - Excellent verbal communication skills in English, with a clear and professional demeanor for voice interactions. - Strong written communication skills in English, with excellent grammar, spelling, and punctuation for chat interactions. - Proficient in active listening and empathetic customer engagement. - Strong problem-solving and troubleshooting abilities. - Ability to multitask, managing both voice calls and chat conversations effectively. - Familiarity with customer service software and CRM systems. - Customer-focused mindset with a commitment to delivering outstanding service. - Adaptability to different customer needs and communication styles. QUALIFICATION: - Bachelor's degree or equivalent practical experience.

  • International voice

    3 weeks ago

    Pune, India Spes Manning Full time

    Job Description We are seeking dynamic professionals for the International Voice / Chat Process. You will be responsible for handling customer inquiries through voice or chat, providing timely and accurate solutions, and resolving issues related to products, services, and technical support. This role requires excellent communication skills, a strong customer...

  • International Voice and Chat- Customer Support

    2 weeks ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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    2 weeks ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    TECH MAHINDRA IS HIRING FOR AUSTIALIAN VOICE AND CHAT PROCESS -EXPERIENCEDOPENINGS FOR VOICE AND CHAT PROCESS TECH MAHINDRA LIMITED offers you an opportunity to join one of India's largest international telecom BPOs.Key Responsibilities:Voice Process and Chat processProvide excellent customer service to clients across different time zonesResolve customer...

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    1 week ago

    Pune, Maharashtra, India thinkbiz consulting Full time

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  • Openings International Voice/ Chat Process

    1 week ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 2,90,000 - ₹ 5,50,000 per year

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    2 days ago

    Pune, Maharashtra, India Ghrs Training Full time ₹ 3,00,000 - ₹ 6,50,000 per year

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    7 hours ago

    Pune, Maharashtra, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Handle customer inquiries and resolve issues via voice chat and blended channels.Provide exceptional customer service and ensure satisfaction. Work in a fast-paced environment and meet productivity targets. Required Candidate profileMinimum 1 year of experience in a related field, preferably in HR or BPO industry. Strong knowledge of voice chat and blended...

  • International voice and chat process executive

    2 weeks ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Exciting Career Opportunity at WNS PuneWNS Global Services is looking for Voice & Chat Process Executives to join our dynamic teamPosition: Associate / Sr. Associate Customer SupportProcess: International Voice & Chat SupportLocation: Viman Nagar, PuneShift: Rotational (24/7) including night shiftsEligibility: UG/Graduate | 0–3 years of experienceWhy Join...

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    2 weeks ago

    Pune, Maharashtra, India Hunt Mantra Full time

    **International Chat/ Blended Process (UK / AUS)** **Location: Pune** **Shift Timings: Fixed Day shifts** **Off Days: Saturday & Sunday (Fixed Week Off)** **Salary Package: Upto 40,000/- IN HAND** **Benefits**: - INCENTIVES APPLIED - NO TARGET NO SALES - TRANSPORTATION PROVIDED **Responsibilities**: *Handle customer queries regarding their existing...

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    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    *Kickstart Your Global Career Join Our Voice & Chat Support Team Today*International Voice/Chat - Service ProcessGraduates or Undergraduates with at least 1 year of experience in an International BPO.Freshers are also encouraged to apply.Experienced candidates may qualify for a salary hike of up to 30%, based on skills and market trends.Roles and...