Iot Tech Support Engineer

2 weeks ago

Pune Maharashtra, India Alfa Laval Full time

VACANCY FOR IOT TECH SUPPORT ENGINEER Our team is expanding alongside our customers and we are looking for a new member to be part of our team to support and provide service for the IoT solutions and platform at Alfa Laval We need a dynamic Helpdesk professional with experience in resolving simple to complex technical issues as a first line of support The candidate should be an expert in Service Now ticketing systems diagnostics techniques troubleshooting solution driven and implementing innovative support strategies to drive organizational efficiency About the Company At Alfa Laval Every day we get opportunities to make a positive impact - on our colleagues partners customers and society Together we re pioneering the solutions of the future and unlocking the full potential of precious resources Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth So as we shape a more resourceful less wasteful world we build our careers too Please feel free to visit our website The position About the Job Key Responsibilities Incident Management Resolution Customer support Offline and Remote Service Now Multi-Platform Technical Troubleshooting Change Management Implementation Support Microsoft Azure Services monitoring and management Knowledge Education Bachelor s or Master s degree in Computer Science Engineering or a related field Who Are You 5 years of IT Helpdesk experience with good problem-solving skills Able to work well in a team and handle multiple tasks simultaneously Strong communication skills and ability to explain technical concepts and solutions to non-technical users Effective time Management and Prioritization Adaptability and Flexibility Active Listening and Feedback Incorporation Skills NET framework SQL database - Meta and Influx series is a Plus API management Microsoft Azure Services and platform - Serverless apps and functions Docker CI CD pipelines Repos Basic Networks Network Administration and Maintenance Good to know Linux and Unix computing Good to have experience with edge computing What s in it for you Participate in the development of exciting and technologically advanced products The position presents the chance to work in a global company with great career opportunities for the right candidate Why should you apply We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers Exciting place to build a global network with different nationalities to mingle and to learn Your work will have a true impact on Alfa Laval s future success you will be learning new things every day A chance to work in a creative environment with flexibility and work life balance Interested Please apply for the position Note We care about diversity inclusion and equity in our recruitment processes We also believe behavioral traits can provide important insights into a candidate s fit to a role To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games

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