Assistant Manager

Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's In It For YOU - SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees - Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees - Dynamic, Inclusive and Diverse team culture - Gender Neutral Policy - Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits - Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for conducting effective System UAT & Testing for all Banca IT devleopments, providing adequate resolution to Sales team and striving of operational efficiency. Role Accountability Conduct Effective UAT for all Banca IT devleopments - Understand the requirement of field sales team and assist in writing BRD for any new system development - Work closely with IT team and Field sales team and perform detailed UAT, providing effective feedback for bug identification and rectification - Conduct UAT of any new systems/platforms being implemented at SBI card for banca sales - Conduct UAT and sign of for launch for any new development on Origination platform Resolution to Sales team on Sales Origination Platform - Provide live resolution to sales team on day to day challenges being faced on Sales Origination platform - Give feedback to IT team on the issue being faced by Field sales team Process Improvement - Share recommendations on process improvement/enhancement with the IT team basis understanding of market best practices Compliance adherence - Ensure process documentation and compliance adherence Measures of Success - Timely execution of already identified changes to website - No. of errors identified post implementation - Voice of customer (Sales team) - Process Adherence as per MOU Technical Skills / Experience / Certifications - Knowledge of Banca sales systems/applications - Knowledge of IT testing tools/techniques Competencies critical to the role - Analytical ability - Problem solving - Customer Orientation - Stakeholder Management - Detail Orietation Qualification Graduate in any discipline Preferred Industry FSI