Senior Technical Product Manager

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Comcast s Technology Product Experience organization works at the intersection of media and technology Our innovative teams are continually developing and delivering products that transform the customer experience We work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable easy to use and accessible across all platforms both on Broadband and Video products The team also develops and supports our evolving network architecture including next-generation consumer systems and technologies infrastructure and engineering network integration and management tools and technical standards In most cases Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work Comcast India Engineering Center Chennai One SEZ Phase 2 5th floor North Block Phase 2 Module 7 8 Pallavaram - Thoraipakkam 200 Feet Road Thoraipakkam Chennai-600 097 Visit us at www comcastcareers com india Senior Product Manager Within our TPX Technology Product Xperience organization we are seeking a highly motivated and results-oriented Senior Product Manager to lead the development and execution of innovative product strategies within the Connected Living organization This critical role will focus on enhancing the customer experience in the Xfinity app for the account services which includes key areas such as billing payment and account management These areas of the mobile app have high customer usage and critical visibility with the current company strategy As the Senior Product Manager you will lead the development and execution of innovative product strategies focusing on enhancing the customer experience of billing payment and account management to help simplify and improve performance and satisfaction of these features Collaborating with cross-functional teams you will ensure that customer experience is both intuitive and user-centric aligning with our strategic objectives and enhancing overall customer satisfaction This will require significant collaboration and stakeholder management across many teams within the organization A product pro You know how to identify customer needs determine problems to solve and translate them to feature requirements that become user stories in a prioritized product backlog You work cross-functionally with your design and engineering partners providing clear direction on the what and why but giving them a strong voice to define the how You consider how to measure the impact and success of your features and use that data to inform what you build next A customer-centric data-driven strategist You keep the customer at the center of what you do You take time to understand the customer and market by digging into the data research and talking to breathing living customers You synthesize this info to define core customer needs problems to solve and solutions to build Action- and execution-oriented You aren t afraid to ask questions in a room with many people to get to the information you need You can negotiate an array of constraints guidelines and business rules as you define your experience requirements all without sacrificing what s right for the customers You know how to roll with the punches find the path forward as the landscape changes clearly communicate and bring all impacted partners along with you A relationship builder You know that relationships drive your ability to succeed You understand the value of listening first then talking of giving consistently and receiving You ve seen how strong cross-team collaboration and partnership yields the best outcomes Core Responsibilities Develop and execute product strategy Craft a comprehensive strategy and roadmap focused on enhancing the experience within the app ensuring alignment with Comcast s goals and the needs of our customers Champion the user journey Design and optimize experiences that resonate with users ensuring that every touchpoint reflects our commitment to seamless user-centric interactions Act as a product owner in agile teams Lead the scrum team with a focus on delivering customer valued features Write clear user stories and acceptance criteria that drive development ensuring alignment with the overall vision Collaborate across teams Work closely with engineering design program management and other key stakeholders across the organization to ensure timely high-quality delivery of enhancements that meet both internal and external expectations This requires strong cross-functional collaboration and stakeholder management skills Measure and optimize Define track and analyze key metrics to measure impact and success Use these insights to inform ongoing enhancements and ensure the experience consistently exceeds customer expectations Preferred Requirements Below is our list of preferred qualifications We know that people with different skills and experiences can be successful in this role as well For that reason it is not necessary that you possess all these traits If you are missing a few please apply anyway 3-5 years in product management or product marketing roles Digital background working on consumer-facing mobile apps Ability to lead end-to-end deliveries of high-quality products and experiences leveraging agile product development and experimentation Ability to perform within a closely-knit team and improve the execution of your teammates Data literate and comfortable with data analysis A self-motivated quick learner ready to dig in Knowledge background in billing payments user management is a plus Bachelor Degree or equivalent business experience Generally requires 3-5 years related work experience We would also love to hear your explanation as to why your unique experience would make the team more successful if you don t quite fit the mold apply anyway We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s Degree While possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relevant Work Experience 10 Years Comcast is an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law