Business Support, Customer Service

JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Key Responsibilities Customer Service Support Manage the central information desk and provide assistance to mall visitors with inquiries directions and general information Handle customer complaints feedback and service requests with professionalism and efficiency Coordinate lost and found services and maintain accurate records Assist with wheelchair and stroller rentals gift card sales and promotional activities Support special events marketing campaigns and tenant promotions Tenant Relations Serve as liaison between mall management and retail tenants for operational matters Process tenant service requests and coordinate with relevant departments Distribute communications notices and updates to tenants Assist with tenant move-ins renovations and operational changes Maintain tenant contact database and communication logs Operational Support Monitor and report maintenance issues safety concerns and security incidents Coordinate with security housekeeping and maintenance teams Manage parking validation systems and access control procedures Assist with emergency procedures and evacuation protocols when required Maintain accurate visitor logs and incident reports Administrative Functions Handle incoming calls emails and correspondence Maintain filing systems databases and operational documentation Process invoices work orders and service requests Support lease administration and tenant billing inquiries Prepare daily weekly and monthly operational reports If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together