▷ Apply in 3 Minutes Service Desk Coordinator
1 week ago
Job Description Overview: The Service Desk Coordinator will be responsible for handling incoming service requests, managing the ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes and maintain a high level of customer satisfaction. Job Roles & Responsibilities: Service Request Handling: - Manage the support mailbox, mobile, and Zoho Desk for incoming service requests. - Validate service eligibility as per company guidelines. - Log tickets received through mail, calls, or peer communication in Zoho Desk. Coordination & Scheduling: - Coordinate ticket schedules with customers through mail, calls, and peer discussions. - Send initial calendar invites to customers and engineers as per agreed schedules. - Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability. - Ensure commencement of services as per the confirmed schedule. Ticket Compliance & Updates: - Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or related files. - Ensure timely and correct status updates in Zoho Desk. Documentation & Reporting: - Document agreed Statements of Work (SOW). - Prepare review sheets and reports for weekly meetings. Required Skillset: - Proficiency in Zoho Desk or other ticketing systems. - Strong documentation and record-keeping abilities. - Excellent written and verbal communication skills for interacting with customers and internal teams. - Coordination and scheduling skills, including managing calendar invites across time zones. - Ability to prioritize and assign tickets effectively. - Knowledge of service request lifecycle management. - Strong attention to detail and process compliance. - Ability to work in a fast-paced, customer-centric environment. Qualifications & Experience: - Bachelor's degree (preferred) or equivalent work experience. - 13 years of experience in service desk coordination, ticket management, or customer support. - Experience with Zoho Desk or similar ticketing tools is an advantage. - Prior experience in IT Service Delivery or Managed Services environment is desirable. Benefits: - Health insurance coverage for self, spouse, and kids. - Long-term benefit savings plan with employer matching contributions. - Opportunities for professional growth and development.
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▷ Apply in 3 Minutes! Solution Architect
1 week ago
Bengaluru, India Unisys Full timeJob Description What Success Looks Like In This Role What success looks like in this role: The DWS Solution Manager for Service Desk will help drive the evolution of our existing Service Desk offerings, taking advantage of emerging technologies such as Generative AI, machine learning, automation, analytics, augmented reality, remote sensing and resolution...
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Service Desk Coordinator
2 days ago
Bengaluru, India Power Bridge Full timeJob Description The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes...
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Apply in 3 Minutes! French IT Service Desk
6 days ago
Bengaluru, India ITC Infotech Full timeHi, We have the below urgent opening in Bangalore, Interested candidates can send their profiles to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC and Notice period to join. French IT Service Desk Job Description' Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users...
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Service Desk Coordinator
4 days ago
Bengaluru, India Sureworks Infotech Pvt Ltd Full time**Designation: Service Desk Coordinator** **Location: Bangalore** **Experience: 0 - 3 Years** **Qualification: Any Degree/ Diploma** **Roles and responsibilities**: - Strong computer skills. - Excellent verbal and written communication skills. - Excellent customer service skills. - Strong leadership skills. - Ability to work well in a team...
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Service Desk Executive
4 days ago
Bengaluru, Karnataka, India CIS Worldwide Ltd Full timeService Desk - Job requirements Prefer graduates in IT field with call taking experience. Acknowledging the tickets within 20 minutes of receipt Assigning the tickets and follow up with the Engineer / Vendor within 2 hours of acknowledgement of tickets and getting the ETA. Updating the client on the progress of the tickets without escalation Processes,...
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Front Desk Coordinator
2 weeks ago
Jayanagar, Bengaluru, Karnataka, India Ministry of Skin Full time**Job Summary**: **Key Responsibilities**: **1. Patient Experience & Reception Management** - Greet and assist patients with a warm, professional approach. - Ensure a smooth check-in and check-out process. - Provide information about treatments, pricing, and appointment availability. - Maintain a high standard of hospitality to create a luxurious...
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Front Desk Coordinator
2 weeks ago
Jayanagar, Bengaluru, Karnataka, India Ministry of Skin Full time**Job Summary**: **Note - Excellent in System work** **Key Responsibilities**: **1. Patient Experience & Reception Management** - Greet and assist patients with a warm, professional approach. - Ensure a smooth check-in and check-out process. - Provide information about treatments, pricing, and appointment availability. - Maintain a high standard of...
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Service Desk Team Lead
2 weeks ago
Bengaluru, India BETSOL Full timeJob DescriptionLead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own...
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Service Desk Team Lead
2 weeks ago
Bengaluru, India BETSOL Full timeJob DescriptionLead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily...
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Academic Coordinator
6 days ago
Bengaluru, India ISBR Business School Full timeJob Overview: The Academic Program Coordinator at ISBR plays a crucial role in ensuring the smooth functioning of academic programs. This position involves coordinating various activities related to curriculum development, student engagement, faculty coordination, and overall program administration. The Academic Program Coordinator reports to the [Specify...
