Us Mortgage
2 hours ago
US Mortgage Customer Support Manager Location Hyderabad Mumbai Experience Minimum of 1 year of relevant experience required We are in search of a US Mortgage Customer Support Manager to supervise and ensure exceptional customer service for mortgage-related inquiries The ideal candidate will be accountable for overseeing customer interactions through various communication channels and managing customer concerns or complaints with professionalism and efficiency Key Responsibilities Customer Inquiry Support Handling mortgage-related inquiries via phone email or chat and delivering exceptional service to customers Assisting customers with queries about mortgage applications loan status payment options interest rates and terms Clearly articulating mortgage terms and conditions loan products and payment schedules to customers Guiding customers through the mortgage application or refinancing process and aiding in understanding required documentation Loan Servicing and Payment Assistance Assisting customers with mortgage payments payment processing and payment account information Explaining payment options due dates and providing support for setting up automatic or one-time payments Assisting customers with late payment inquiries payment adjustments and payment history reviews Providing solutions for managing escrow accounts and addressing related issues Problem Resolution Addressing customer complaints or issues such as billing errors payment discrepancies and processing delays while ensuring high customer satisfaction Investigating and resolving customer concerns by coordinating with relevant internal departments e g loan servicing underwriting collections Escalating unresolved issues to senior staff or management when necessary Application and Documentation Support Assisting customers with completing mortgage applications submitting required documents and tracking the status of their loan applications Ensuring customers are informed of necessary documents and deadlines during the application and approval process Maintaining accurate records of customer interactions and documenting inquiries issues and resolutions in CRM or support systems Compliance and Regulatory Support Ensuring all customer interactions adhere to federal state and company-specific regulations including TILA RESPA and HMDA Providing clear and accurate disclosures to customers in line with regulatory guidelines Maintaining confidentiality of customer information and adhering to privacy policies General Administrative Support Assisting with processing routine mortgage-related requests such as loan modifications or refinances Providing customers with documentation such as payoff statements balance inquiries and loan status updates Requirements Requirements Minimum of 1 year of experience in US mortgage
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US Mortgage Specialist
4 weeks ago
Hyderabad, Telangana, India Piazza Consulting Group Full timeAbout the Role:We are seeking an experienced US Mortgage Specialist to join our dynamic team in Hyderabad. This role offers a hybrid work model, allowing for a balance of in-office collaboration and remote work. The ideal candidate will have a deep understanding of US mortgage underwriting processes, regulations, and guidelines, and will be responsible for...
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US Mortgage Processor
2 days ago
Hyderabad, Telangana, India Mphasis Full timeJob Title : US Mortgage ProcessorJob type : Full Time Present Work location : Phoenix Infocity Private Limited IT/ITES SEZ, 1st & 2nd Part Floor, Building no H09, Avance Business Hub, Gachibowli Village, Serilingampally Mandal, Hyderabad (Work from office )Shift time : US shifts (Monday to Friday) with fixed offs on Saturdays and SundaysKindly apply only if...
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Treasury Analyst – US Mortgage Process
4 weeks ago
Hyderabad, Telangana, India FinacPlus Full timeTreasury Analyst – US Mortgage ProcessWe provide virtual business process services to various types of overseas clients and this position is to bepart of the team which provides Mortgage Hard Money Loan Processing Services to USA client fromMortgage Finance industry, which is a recognized leader in mortgage credit space, real estate lending,capital...
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US Mortgage
3 weeks ago
Hyderabad, Telangana, India VySystems Full time• Review and analyze borrower-provided documents for completeness and relevance.• Familiarity with mortgage documentation and underwriting conditions.• Accurately associate documents to the correct underwriting conditions (stips) in the system.• Ability to follow complex task process and complete notation and documentation• Identify and escalate...
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US Mortgage Processor
3 weeks ago
Hyderabad, Telangana, India VySystems Full timeEssential Job FunctionsReview and analyze borrower-provided documents for completeness and relevance.Accurately associate documents with the correct underwriting conditions (stips) in the system.Ensure all documentation meets investor and company guidelines.Collaborate with internal teams to clarify documentation requirements.Maintain productivity and...
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US Mortgage
2 weeks ago
Hyderabad, Telangana, India VySystems Full time• Review and analyze borrower-provided documents for completeness and relevance. • Familiarity with mortgage documentation and underwriting conditions. • Accurately associate documents to the correct underwriting conditions (stips) in the system. • Ability to follow complex task process and complete notation and documentation • Identify and...
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US Mortgage
2 weeks ago
Hyderabad, Telangana, India VySystems Full time• Review and analyze borrower-provided documents for completeness and relevance. • Familiarity with mortgage documentation and underwriting conditions. • Accurately associate documents to the correct underwriting conditions (stips) in the system. • Ability to follow complex task process and complete notation and documentation • Identify and...
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US Mortgage Processor
3 weeks ago
Hyderabad, Telangana, India VySystems Full timeEssential Job Functions Review and analyze borrower-provided documents for completeness and relevance. Accurately associate documents with the correct underwriting conditions (stips) in the system. Ensure all documentation meets investor and company guidelines. Collaborate with internal teams to clarify documentation requirements. Maintain productivity and...
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US Mortgage Pre-Closing Specialist
2 days ago
Hyderabad, Telangana, India beBeeProcess Full time ₹ 12,00,000 - ₹ 15,00,000Process SpecialistWe are seeking experienced professionals to join our US Mortgage Pre-Closing Services team as Process Specialists. As a key member of the team, you will play a crucial role in reviewing loan packages and creating Initial and subsequent Closing Disclosures (CDs). You will also coordinate with Title and Settlement agents to ensure an on-time...
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Mortgage Loan Processor
2 days ago
Hyderabad, Telangana, India Mphasis Full timeJob Title : Mortgage Loan ProcessorJob type : Full TimePresent Work location : Phoenix Infocity Private Limited IT/ITES SEZ, 1st & 2nd Part Floor, Building no H09, Avance Business Hub, Gachibowli Village, Serilingampally Mandal, Hyderabad (Work from office )Shift time : US shifts (Monday to Friday) with fixed offs on Saturdays and SundaysPosition...
