Urgent Search Agm

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleProcess factory AGM Post-paid retentionsFunction DepartmentCustomer Service - CorporateLocationAhmedabadNo of Position1Job Purpose This role is responsible to work on post-paid base management to control over all churn net adds with continuous improvement including driving process and operational compliance Key areas is to show case post-paid insights Cross functional team coordination with clusters corp teams inputs transformational business cases drive efficacy on BoT with a clear focus on digital first and effortless experience Key Result Areas AccountabilitiesKey deliverables Retention campaign performance Drive qualitative compliance waivers offers retention tools pitching and efficacy Ensuring queues positions responsibilities and optimally mapped and utilized CTA for non-compliance abusers Collaboration with cross-functional teams partner teams for identification of projects feasibility analysis business case creation and program management Leadership engagement through regular updates and reviews Drive MIVIVA log in compliance offer adoption hygiene and track repository of MIVIVA based offers PAN India Continuous identification of opportunities to digitize Curating and evolving Campaign content Driving TNI and efficacy BQM bottom quartile and outlier programs across campaigns with retention and OBCC leads Optimally utilizing budget launch incentive program to drive RoI for FL engagement Campaigns include MNP Post to Pre Vol Family delinking Onboarding CPM ringfencing Priority Incentive program Launch quarterly reward incentive program at call centre agents TL Teams to enhance performance of retention campaigns MNP Onboarding CPM Family delinking 7-12 AON etc Core Competencies Knowledge Experience Knowledge and SME around VIL processes and systems Ability to lead influence create and work independently within CFT environments Comfortable with matrix work environments with demonstrated experience in managing service partnerships Technical skills Knowledge of lean six Sigma tool Must have technical professional qualifications Post Graduate MBA with a min 7-10 years of experience in customer service role Green belt Black belt certifications is preferable Who can apply Corporate and clusters-based colleagues Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership