▷ (High Salary) Tower Leader - Accounts Receivables

Job Description

Role Overview

In this role you will ensure all Service Level Agreements are adhered to and provide the client stakeholders with a high-quality service compliant with controls, and drive continuous improvement and transformation. You will promote teamwork, provide employees with coaching and feedback. You will network with other functions and will interact with leadership and manage the relationship on matters pertaining to the Accounts Receivable process.

As The Operations Leader You Will Be Expected To

- Oversee the overall performance of a 100+ members in the accounts receivable team and ensure all SLAs and KPIs are met in accordance to the agreement.
- Monitor and track timely billing, cash application, reconciliation and month end close procedures.
- Supervise the regional collections team in organization, partner with business and regional finance stakeholders and ensure collection targets are met.
- Prepare the weekly/monthly KPI reports and provide insights on collection trend and progress, proactively highlight challenges/risks and suggest innovative solutions.
- Continuously coach and train the collections team, review performance and provide guidance.
- Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads.
- Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy.
- Continuously evaluate the collections process and recommend best practices & approach including other alternatives.
- Evaluate and recommend proper accounting policies and procedures for O2C.
- Closely engage with business and finance stakeholders to agree on actions required to clear aged receivables.
- Continuously challenge the existing process and strongly recommend efficient ways of performing.
- Re-engineer the AR process, improve cash flow and reduce aged receivables.
- Develop the continuous improvement framework and drive the CI culture among employees.
- Engage with key personnel in the regions and build a trusting relationship, provide leadership support in coordinating with organization team and the regions.
- Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.
- Build a high performing team, coordinate with HR in hiring the right resources and oversee onboarding of resources.
- Provide regular insight to the employees on regional performance, business requirements and set the right performance expectations.
- Drive process compliance across the AR function and establish a method to monitor and capture deviations to standard processes.
- Support internal and external audits, be the bridge between auditors and delivery teams. Coordinate action plans and closure of actions.

Ideal candidate:

- Extensive experience and a thorough understanding of accounts receivable in a Shared Services context. 15 to 20 years overall experience with the majority being in O2C with exposure to the SAP environment.
- At least 8-12 years experience working as AR Leader within Finance Operations / Shared Services, with proven capability to lead, develop and motivate a team and create a best-in-class shared services department.
- You will possess proven leadership capability of supporting in implementing or upgrading systems to support an efficient AR shared services environment.
- Proven credibility with leadership and Procure to Pay peers, whereby you can partner and ensure AR Shared Services supports the business for success and high performance.
- Experience in driving standardization and transformation with exposure to O2C tools such as web collect, Get Paid, high radius.
- You must thrive on working in a collaborative team environment and enjoy supporting others to achieve a best-in-class Shared Services environment
- Ability to manage high workloads & conflicting priorities, both in support of the team and their respective business units alongside all employees.
- Collaborative style and a good team player.
- Strong employee focus mind-set. You are passionate about employee experience and driving continuous improvement for all processes.

Qualifications (Education/Experience/Certification)

- Graduate or higher degree.
- Tertiary qualifications or relevant experience in Administration, Finance and Accounting or a relevant discipline, and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment.
- Proven experience across a range of accounting and finance functions, with a sound knowledge of accounting principles and standards, financial data processing and reporting.