DIGITAL WORKPLACE SERVICES

4 weeks ago

Pune India Zensar Technologies Full time

Job Description

Responsibilities

JOB DESCRIPTION

Responsibilities for this role include, but are not limited to:

- Create, deploy, monitor, and troubleshoot software installsdeploymentsupdates.
- Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.
- Provide primary level 3 support to Deskside Support Teams.
- Troubleshoot VMware VDI machine deployments for Windows devices.
- Troubleshoot image deployments for Windows devices.
- Troubleshoot Autopilot image deployments for Windows Laptop devices.
- Performance analysis of Windows devices, both physical and virtual.
- Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.
- Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.
- Ensure documentation for processes and procedures are created and maintained.
- Advocate for the end user and proactively manage risk, impact and user experience.
- Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.
- Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.
- Escalate issues to the wider support teams, vendors and team leaders as necessary.
- Identify persistent problems and work with wider teams to resolve them.
- Provide training and guidance on best practices to our user community.
- Look for service improvement and ticket reduction opportunities.
- Ensure controls and policies are always adhered to.

Qualifications & Experience

- Previous experience working in an IT support role
- Experience of Microsoft Endpoint Configuration Manager (SCCM) SoftwareImagePatch deployment and troubleshooting.
- Experience of Microsoft Intune and Autopilot.
- Excellent knowledge of MS Windows10 and 11, O365.
- Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.
- PowerShell scripting experience.
- VMware vSphere and Horizon experience.
- Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support.
- Solid communications skills for documentation and knowledge transfer upon problem resolution.
- Ability to work independently without intensive oversight.
- Experience in working with global teams.
- Strong interpersonal skills.
- Positive, team centric attitude.
- Organized.
- Committed to continual improvement.

  • Head - Digital Workplace Practice & Presales

    3 weeks ago

    Bengaluru, India Infosys Limited Full time

    Job Description Responsibilities : Formulate and execute a holistic digital workplace strategy that aligns with the company's goals. Lead a team of specialists in designing, deploying, and managing digital workplace solutions. Oversee RFP/RFI processes and presales activities. Collaborate with cross-functional teams to identify and address digital...

  • Intune Modern Workplace Engineer

    3 days ago

    Pune, India Fulcrum Digital Inc Full time

    Job Description Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare,...

  • Product Manager – Workplace, Modern Workplace Practice

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Black Box Full time

    OverviewAs a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS...

  • Digital marketing

    2 weeks ago

    India Oyster HR Digital Workplace Full time

    Join Oyster HR – Digital Marketing & Advertising Agencies (Part-Time, Remote) At Oyster HR, we know that agencies are where creativity meets strategy. Campaigns, insights, and performance come together to help brands grow in meaningful ways. We’re now opening opportunities for professionals with experience in Digital Marketing & Advertising Agencies to...

  • ▷ Urgent! Digital Workplace Engineer

    3 weeks ago

    India, Cochin / Kochi / Ernakulam NOV Full time

    Job Description Job Description The Digital Workplace Engineer designs, implements, and automates collaboration and productivity services across Microsoft 365, DocuSign, and ChatGPT Enterprise. This role provides deep technical leadership and ensures platform performance, security, and alignment with business needs. Key Responsibilities - Design and...

  • Digital Marketing

    2 weeks ago

    India Oyster HR Digital Workplace Full time

    Join Oyster HR – Digital Marketing & Advertising Agencies (Part-Time, Remote) At Oyster HR, we know that agencies are where creativity meets strategy. Campaigns, insights, and performance come together to help brands grow in meaningful ways. We’re now opening opportunities for professionals with experience in Digital Marketing & Advertising Agencies to...

  • Senior Principal IT Digital Workplace Engineer

    3 weeks ago

    Pune, India Cornerstone OnDemand Full time

    We're looking for a Senior Principal IT Digital Workplace Engineer This role is Office Based Sr. Principal IT Engineer, Digital Workplace  This role is  Office Based, Pune/Hyderabad, India Office Cornerstone OnDemand is looking for a Digital Solutions Engineers who will closely work with the Digital Workplace Tools (DWT) Lead to deliver solutions...

  • Senior Principal IT Digital Workplace Engineer

    3 weeks ago

    Pune, India Cornerstone OnDemand Full time

    We're looking for a Senior Principal IT Digital Workplace Engineer This role is Office Based Sr. Principal IT Engineer, Digital Workplace  This role is  Office Based, Pune/Hyderabad, India Office Cornerstone OnDemand is looking for a Digital Solutions Engineers who will closely work with the Digital Workplace Tools (DWT) Lead to...

  • Digital Marketing

    3 weeks ago

    India Oyster HR Digital Workplace Full time

    Join Oyster HR – Digital Marketing & Advertising Agencies (Part-Time, Remote) At Oyster HR, we know that agencies are where creativity meets strategy. Campaigns, insights, and performance come together to help brands grow in meaningful ways. We’re now opening opportunities for professionals with experience in Digital Marketing & Advertising Agencies to...

  • Digital Marketing

    2 weeks ago

    india, IN Oyster HR Digital Workplace Part time

    Join Oyster HR – Digital Marketing & Advertising Agencies (Part-Time, Remote)At Oyster HR, we know that agencies are where creativity meets strategy. Campaigns, insights, and performance come together to help brands grow in meaningful ways. We’re now opening opportunities for professionals with experience in Digital Marketing & Advertising Agencies to...