Care Coordinator

3 weeks ago

Vadodara India NDH CARE LTD Full time

Job Description

About the Company

At NDH Care Ltd, we are committed to delivering exceptional domiciliary care services that enable individuals to live independently and comfortably in their own homes. Our compassionate and professional team provides personalized care tailored to each client's unique needs, ensuring safety, dignity, and a high quality of life.

Whether it's assistance with daily activities, personal care, or specialized support, we are dedicated to enhancing the well-being of those we serve.

About the Role

The Care Coordinator is responsible for ensuring the smooth and efficient delivery of care services by managing staff schedules and monitoring care calls. The role requires excellent communication skills and the ability to build positive working relationships with clients, staff, and healthcare professionals.

This is a full-time, on-site position based in Vadodara, Gujarat.

Please note that we are seeking a candidate with strong English-speaking and writing skills, as effective communication is a key part of this role.

Full training will be provided, and ongoing support will be available to help you succeed in the role and grow within the organization.

Key Responsibilities

- Creating staff rotas and managing schedules
- Monitoring and arranging cover for care calls
- Communicating effectively with clients, families, and healthcare professionals
- Addressing and resolving staff and client concerns promptly
- Monitoring staff performance and providing mentoring or feedback
- Managing care plans and conducting regular reviews
- Gathering feedback and implementing service improvements
- Completing additional administrative or operational tasks as required by management

Qualifications

- Any Graduate or Diploma holder
- Previous experience in customer service, support, or a coordination role (highly preferred)

Required Skills

- Strong verbal and written communication in English
- Problem-solving and decision-making ability
- Leadership and mentoring capability
- Attention to detail in documentation and reporting
- Client service orientation with empathy and professionalism
- Adaptability and flexibility to manage changing schedules and priorities
- Teamwork and collaboration within a multidisciplinary care environment
- IT and administrative skills, including familiarity with digital scheduling and care systems

Preferred Skills

- Experience working in the healthcare or domiciliary care industry
- Fluency in spoken and written English

Equal Opportunity Statement

NDH Care Ltd is an equal opportunity employer and values diversity in our workforce.

We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, genetic information, national origin, veteran status, or any other protected characteristic. All employment decisions are made based on qualifications, merit, and business needs.

If you require any adjustments or accommodations to be made before or during your interview, please let us know in advance so we can make the necessary arrangements.

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