Human Resources Business Partner

4 days ago

Gurugram Gurugram India Policybazaar.com Full time

Job Description About Policybazaar.com PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021. Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimized customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a significant portion of the market in Term and Health insurance. In FY25, we sourced over 23.5K Crores of Premium and have been growing at 44% CAGR for the last five years. We have 10cr+ registered users and have provided insurance to 2cr+ people. We have an industry leading 93% market share of the online aggregator market. Brands under the PB Fintech Umbrella: Paisabazaar.com, Policybazaar For Business, PB Partners, Policybazaar Dubai, PB Pay, Docprime. Visit policybazaar.com to know more about us. About the Role: Role: Assistant Manager- HRBP Location- Gurgaon, India We are looking for an experienced and dynamic HR Business Partner (AM Level) to manage the HR function for our Call Center/Operations workforce. The role involves end-to-end people management, partnering closely with business leaders to drive engagement, performance, and retention within a fast-paced and high-volume setup. Key Responsibilities: - Act as the HRBP for the call center team, managing the full employee lifecycle for a large frontline workforce. - Partner with business leaders to drive HR initiatives aligned with organizational goals. - Handle employee grievances, disciplinary actions, and ensure smooth employee relations. - Drive employee engagement and retention initiatives to improve morale and reduce attrition. - Manage and mentor a small team of HR executives handling on-ground activities. - Track and report HR metrics such as attrition, absenteeism, and engagement scores. - Work closely with the L&D and Compensation teams for training and reward programs. - Ensure compliance with company policies and labor laws. Requirements: - 5 to 8 years of HR experience, preferably in a call center/BPO or large-scale operations setup. - Proven experience as an HRBP with exposure to employee engagement, ER, and performance management. - Strong interpersonal and problem-solving skills. - Ability to manage multiple stakeholders in a fast-moving environment. - Proficiency in MS Excel and HR systems. - Team handling experience is a must.

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