
Deputy Manager
3 days ago
Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for VIP Servicing by managing Card account of VIP, Execution/resolution of VIP Cases on utmost Priority, RM based Preemptive exceptional base priority services.
Role Accountability
1. Ensure Wing-to-Wing Resolutions of all VIP cases with utmost accuracy and delivering best in class service
2. Manage VIP Preemptive Servicing through effective Onboarding/Card & Statement delivery, Real Time automated transaction Decline curing (RADAR), Payments & Charges, Collection receivables/KYC renewal fulfilment as per RBI guidelines, Reinstatement/Activation of Card Account, monitoring of SR, End to End mapping of services
3. Adhere to productivity, reactive and proactive TAT, quality standards, process metrics as per SOP,Credit policies, maker-checker process
4. Function as a Relationship Manager for each VVIP account and ensure proactive account-level management, seamless transaction of routine services, and regular connects with the clients
5. Perform RCA for chronic issues /Process improvements by initiating projects aiming enhanced service delivery to VIPs, productivity enhancement and better quality
6. Ensure Critical account level tasks are done properly which are Reinstatement of account, Credit limit increase (audit item), approving& Verifying KYC documents for change of contact. Card flipping/upgrade, Reward points reinstatement, Change of billing cycle, change of statement mode on Vision+, Reissue/replacement of cards. Risk/Pricing/product deviation for retention of VIPs, VIP application curing
7. Maintain data for audits of processes and sub-processes and liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process
8. Ensure process documentation and compliance adherence
Measures of Success
1. Service Quality Score
2. Cases processed per day
3. FKAT training quiz score
4. Execution/Resolution TAT
5. Response TAT
6. Voice of Customer
7. Zero Avoidable Escalation
8. Performance Retention Score
9. Customer Retention Rate
10. Process Adherence as per MOU
Technical Skills / Experience / Certifications
1. Knowledge of Credit cards / CRMs/ Operational processes
2. Experience in complaints handling, process improvement in customer services
3. Experience in managing HNI/VVIP customer relationships
Competencies critical to the role
1. Influencing Skills
2. Relationship Management
3. Problem Solving
4. Stakeholder Management
5. Customer Orientation
Qualification
Graduate in any discipline
Preferred Industry
BFSI or similar Service Industry
-
Deputy Manager
2 weeks ago
India Zf Friedrich Full timeJob DescriptionJob Description :Req ID 81884|ORAGADAM, India,ZF CV Control Systems Manufacturing India Private LimitedJob DescriptionAbout the teamZF's Commercial Vehicle Solutions (CVS) division helps shaping the future of commercial transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry....
-
▷ (Urgent) Deputy Manager
1 day ago
Mumbai, India Godrej Interio Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Deputy Manager located in Mumbai. The Deputy Manager will be responsible for overseeing daily operations, managing and coordinating teams, developing and implementing business strategies, and ensuring compliance with company...
-
Deputy Manager
1 week ago
Chennai, Tamil Nadu, India Abrao Group Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWe are looking for a talented Deputy Manager to oversee all work performed at the branch and supervise all areas of operation. The ideal candidate will manage staff, foster a positive environment, and ensure customer satisfaction while ensuring the smooth operation of the branch. A hands-on approach and a strong commitment to business growth are essential.
-
Deputy Manager
23 hours ago
Chennai, India Abrao Group Full timeWe are looking for a talented Deputy Manager to oversee all work performed at the branch and supervise all areas of operation. The ideal candidate will manage staff, foster a positive environment, and ensure customer satisfaction while ensuring the smooth operation of the branch. A hands-on approach and a strong commitment to business growth are essential.
-
Deputy Manager
2 weeks ago
Chennai, Tamil Nadu, India ZF Full time ₹ 5,00,000 - ₹ 10,00,000 per yearBecome our next FutureStarterAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryDeputy Manager - Quality(Assembly & Machining)Country/Region: INLocation:Chennai, TN, IN, 631604Req ID 81818 |...
-
Deputy Manager
24 hours ago
Chennai, India ZF Full timeBecome our next FutureStarter Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary Deputy Manager - Quality(Assembly & Machining) Country/Region: IN Location:Chennai, TN, IN, Req ID 81818 |...
-
Deputy Manager
5 days ago
Chennai, Tamil Nadu, India Nordex Group Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDeputy Manager - P&CREQUISITION ID: 10616LOCATION:Chennai, TN, IN, 601103DEPARTMENT: People & Culture (HR)Job Title: Deputy Manager – People & Culture (P&C)Department:People & Culture (P&C)Location: Vento Plant, ChennaiReporting To:P&C ManagerDescription: The Deputy Manager – P&C will play a pivotal role in driving a positive workplace culture, ensuring...
-
Deputy Manager
1 day ago
Chennai, India Nordex Group Full timeDeputy Manager - P&C REQUISITION ID: 10616 LOCATION:Chennai, TN, IN, DEPARTMENT: People & Culture (HR) Job Title: Deputy Manager – People & Culture (P&C) Department:People & Culture (P&C) Location: Vento Plant, Chennai Reporting To:P&C Manager Description: The Deputy Manager – P&C will play a pivotal role in driving a positive workplace culture,...
-
Deputy Manager
2 weeks ago
Chennai, Tamil Nadu, India ZF Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDeputy Manager-Quality(Assembly & Machining) About the Team:Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc. What you can look forward to as Deputy Manager Quality(Assembly & Machining) (m/f/d):Drive...
-
Deputy Manager
2 weeks ago
Chennai, Tamil Nadu, India ZF Group Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob description:Deputy Manager-Quality(Assembly & Machining)About the Team:Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc.What you can look forward to as Deputy Manager – Quality(Assembly & Machining)...