Microsoft Dynamics 365 CRM Technical

Job Description Key Responsibilities: 1. Technical Design & Development: - Design, develop, and implement custom CRM solutions using Microsoft Dynamics 365 CRM platform (including modules such as Sales, Service, and Marketing). - Customize Dynamics 365 CRM entities, forms, views, business rules, and workflows to meet specific business requirements. - Implement and develop plugins, custom workflows, and Power Automate flows to automate business processes. - Develop custom web resources (HTML, JavaScript) for enhancing user interfaces and custom forms. 1. Integration & Data Migration: - Implement system integrations between Dynamics 365 CRM and other enterprise applications (e.g., ERP systems, third-party APIs, legacy systems). - Work with Power Platform (Power BI, Power Apps, Power Automate) to enhance CRM solutions. - Perform data migration tasks from legacy systems into Dynamics 365 CRM, ensuring data integrity and consistency. 1. Customization & Configuration: - Customize CRM applications and configure modules to ensure they align with the specific needs of the organization. - Implement and manage security roles and user access controls within Dynamics 365 CRM. - Configure business rules, process flows, scheduling, and notifications within Dynamics 365 CRM. - Implement service management configurations, including case management, SLA management, and service level agreements. 1. Performance Optimization: - Conduct performance tuning on Dynamics 365 CRM and related integrations, ensuring responsiveness and scalability. - Troubleshoot and resolve technical issues within Dynamics 365 CRM applications and workflows. - Optimize custom scripts, workflows, and plugins to enhance CRM performance. 1. Testing & Quality Assurance: - Ensure that all custom developments are thoroughly tested before deployment, using unit testing, integration testing, and UAT (User Acceptance Testing). - Provide feedback and solutions for any defects or gaps identified during testing. - Ensure the quality and security of the CRM solution through code reviews and peer testing. 1. User Training & Support: - Provide training and support to users and business stakeholders on Dynamics 365 CRM features and custom applications. - Assist in the creation of user guides, documentation, and training materials. - Provide post-implementation support, troubleshooting and resolving any ongoing issues with the CRM solution. 1. Collaboration & Stakeholder Management: - Work closely with functional consultants, business analysts, and end-users to translate business requirements into technical specifications and solutions. - Participate in project planning, requirement gathering, and status meetings to ensure alignment with business objectives. - Collaborate with IT and business teams to align the development of CRM solutions with overall business strategies. 1. Ongoing Maintenance & Enhancement: - Provide ongoing maintenance for Microsoft Dynamics 365 CRM solutions, including upgrades, patches, and new feature enhancements. - Ensure continuous improvement of the CRM platform by incorporating user feedback and evolving business needs. - Implement and monitor the change management process, ensuring all CRM changes are deployed in a controlled and documented manner. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 3-5 years of experience working with Microsoft Dynamics 365 CRM as a Technical Consultant or Developer. - Strong experience in CRM customization, including entity creation, forms, views, workflows, and business rules. - Proficiency in developing plugins, custom workflows, and Power Automate flows within Dynamics 365 CRM. - Hands-on experience in JavaScript, C#, ASP.NET, and SQL for customizing and integrating Dynamics 365 CRM. - Knowledge of Power Platform (Power Apps, Power Automate, Power BI) and its integration with Dynamics 365 CRM. - Experience with data migration and system integration (e.g., Azure, APIs, and third-party systems). - Strong understanding of CRM data modeling, security roles, and business process automation. - Familiarity with Dynamics 365 CRM Service Management, including case management and SLA management.