Customer Service Representative

3 weeks ago


Delhi India Auto-Nex Insurance Services ltd. Full time

Job Description Location: Delhi, India Employment Type: Full-Time Company: Auto-Nex Insurance Services Ltd. Salary: To be discussed during the interview process Job Summary We're looking for a Customer Service Representative based in Delhi who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you're a strong communicator, problem-solver, and team player, we'd love to connect with you What You'll Do - Handle customer inquiries via phone, email, live chat, or social media - Resolve product or service-related issues with professionalism and efficiency - Log customer interactions and maintain accurate records in CRM tools - Provide clear and helpful information about products and services - Collaborate with internal teams to enhance overall customer satisfaction What We're Looking For - 1+ year of experience in customer service or a similar role - Excellent verbal and written communication skills in English (Hindi is a plus) - Ability to remain calm under pressure and multitask effectively - Familiarity with CRM systems like Zendesk, Freshdesk, or Salesforce - Customer-focused attitude with a strong sense of ownership Why Join Us - Friendly and inclusive work culture - Career growth and learning opportunities - Competitive compensation and performance-based incentives - Convenient location in Delhi - Supportive management and collaborative team environment



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