Product Advisor

3 weeks ago

Mumbai, India People Group Full time

Job Description Key Responsibilities: - Close deals and pitch paid memberships to global and late-night members. - Handle customer queries via phone calls, emails, and chats, resolving issues in a timely and professional manner. - Provide product information, demonstrations, and tailored recommendations based on customer needs. - Identify opportunities for upselling and cross-selling products or services. - Maintain accurate records of all interactions with customers using CRM software. - Collaborate with internal teams, including technical support, to resolve complex customer issues. - Thrive in a target-oriented, high-energy night shift environment while maintaining service excellence. Desired Candidate Profile: - 14 years of experience in BPO customer service, voice processing, outbound calling, or related fields. - Excellent verbal and written communication skills in English; proficiency in other languages is a plus for NRI/international calls. - Strong interpersonal skills with the ability to build rapport and handle escalations professionally. - High energy, self-motivated, and target-focused.

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