Bpo Trainer

Job Profile - CCE Trainer job Title - CCE Customer Care Executive Trainer Job Summary The CCE Trainer is responsible for training coaching and developing Customer Care Executives to ensure they deliver excellent customer service and meet organizational standards The role involves designing training modules conducting sessions monitoring performance and providing continuous skill development Key Responsibilities - Conduct induction and product process training for new hires Design and deliver training modules on communication soft skills and customer handling techniques Organize refresher training sessions to improve performance and address skill gaps Monitor calls chats or interactions and provide constructive feedback to executives Prepare training reports assessments and performance evaluation sheets Collaborate with operations and quality teams to align training with business goals Maintain updated knowledge of company policies products and customer service procedures Motivate and mentor executives to achieve KPIs Customer Satisfaction FCR AHT etc Skills Competencies Excellent communication and presentation skills Strong knowledge of customer service processes Good interpersonal and mentoring abilities Patience empathy and problem-solving skills Ability to prepare engaging training content MS Office proficiency PowerPoint Excel Word Educational Professional Requirements Graduate in any discipline preferred Business Communication HR Certification in training soft skills added advantage 2-5 years of experience in customer service or training roles Career Path CCE Trainer Senior Trainer Training Manager Learning Development Manager Job Type Full-time Pay 10 000 00 - 20 000 00 per month Language English Preferred Work Location In person