IT Catalogs Product Manager

2 weeks ago

Hyderabad, India Pepsico Full time

Job Description Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: - Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. - Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. - Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. - Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. - Work closely with business leaders, IT teams, and service owners to refine and improve IT services. - Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications - 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. - Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). - Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. - Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. - Proven ability to define catalog structures, SLAs, workflows, and automation solutions. - Experience in consulting, stakeholder management, and business process reengineering. - Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. - Excellent analytical, communication, and leadership skills.

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