Assistant Executive Housekeeper

Job Number 24145453 Job Category Housekeeping Laundry Location JW Marriott Mumbai Juhu Juhu Tara Road Mumbai Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists in the oversight of the daily shift operations of Housekeeping Recreation Health Club and if applicable Laundry Works with employees to ensure property guestrooms public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILEEducation and Experience High school diploma or GED 1 year experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESAssisting in Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner Works effectively with the Engineering department on guestroom maintenance needs Supervises the property general cleaning schedule Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments Inventories stock to ensure adequate supplies Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures Assists in the ordering of guestroom supplies cleaning supplies and uniforms Supports and supervises an effective inspection program for all guestrooms and public space Communicates areas that need attention to staff and follows up to ensure understanding Ensures all employees have proper supplies equipment and uniforms Managing Departmental Costs Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints Strives to improve service performance Empowers employees to provide excellent customer service Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Conducting Human Resources Activities Participates as needed in the investigation of employee accidents Supervises staffing levels to ensure that guest service operational needs and financial objectives are met Ensures employees understand expectations and parameters Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process Observes service behaviors of employees and provides feedback to individuals Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary Participates in the employee performance appraisal process providing feedback as needed Assists as needed in the interviewing and hiring of employee team members with the appropriate skills Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job Participates in employee progressive discipline procedures Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you