VisionPlus Support

4 weeks ago


Pune, Maharashtra, India JobTravia Pvt. Ltd. Full time
Job Profile- VisionPlus Production Support

Experience - 5- 9 years

Key Responsibilities

- Monitor application and batch job alerts related to VisionPLUS.

- Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.

- Handle initial triage of incidents and user tickets.

- Provide quick fixes and workarounds for known issues.

- Maintain SOP documentation and knowledge base for recurring issues.

- Escalate unresolved or complex problems to L2/L3 teams.

- Coordinate with development, infrastructure, and vendor teams.

- Support monthly release deployments and patching activities.

- Prepare RCA and incident reports.

- Serve as the first point of contact for VisionPLUS-related incidents and service requests.

- Assist with routine tasks such as password resets, account unlocks, and basic configuration

changes.

Required Skills & Experience

- 2 to 5 years in L1 support roles, preferably in banking or card systems.

- Basic understanding of VisionPLUS architecture and core modules.

- Exposure to mainframe technologies (JCL, COBOL) is a plus.

- Familiarity with SQL/DB2 and log analysis.

- Strong communication and customer service orientation.

- Experience with ITSM tools (e.g., ServiceNow, Remedy).

- Knowledge of ITIL practices preferred.
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