
Associate Manager Risk Investigation, T&S Ops-Merchant
2 weeks ago
Key Deliverables:
- Lead investigation team handling fraud detection across PhonePe products
- Design and implement risk mitigation strategies and SOPs
- Conduct risk assessments for new products and initiatives
- Track risk KRIs and generate reports for senior leadership
Role Responsibilities:
- Supervise investigations and resolve escalations across channels
- Collaborate with analytics and tech teams for tool enhancements
- Ensure team compliance with fraud trends, regulations, and training
- Drive team performance through coaching, development, and reporting
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