Lead Associate

2 weeks ago

Mumbai Maharashtra, India WNS Global Services Full time

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Minimum 2-4 years of experience in F A Transactional Quality with experience in PTP OTC RTR Candidate should be flexible with rotational shifts Perform transactional quality checks based on sampling strategyo ISO documentation compliance checks Perform process quality checks as per frequency agreed sampling strategy Provide feedback to associates on performance quality CCRP process adherence record keeping and analysiso Error trend analysis and defect reduction planning Prepare process specific reports and dashboards Participate in reviews meetings Share inputs for Process Training Tracking SLA CTQs related to process accuracy Identify process specific improvement opportunities Job Location- Mumbai Thane WFO Only Qualifications Knowledge Qualifications Competency Work Experience - - Any Graduate PG Good Communication Presentation Skills - Lean Six Sigma Trained would be preferred- Candidates only from a BPO KPO Background - Candidates preferred from Finance Background - Candidates preferred with prior work experience in TQ Management Mentoring projects BQ Management RCA Reporting Error Analysis Client Stakeholder Management -Candidates with VBA and advance excel skills would be preferred- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors customer comebacks drive QDNA metrics Brainwaves Kaizen - Facilitate sharing of best practices from within and outside the organization and implement them - Take charge of internal meetings client meetings etc - Create and manage performance dashboards which depicts business and ops metrics clearly - Open to stretch if needed to meet team and organizational goals - Accuracy integrity in data handling - Ability to work with people and teams of diversified different priorities - Ability to present address in public

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