Technical Customer Support Analyst Learning Application

4 weeks ago

Pune, Maharashtra, India Workday inc Full time
Job Description

The Workday Customer Support Team is passionate about Customer service, innovation and excellence.

They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers..

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes..

What would you do all day

- Handle a queue of Learning product cases, prioritizing issues based on severity and customer impact.
- Using technical skills to solve complex problems, lead change, implement solutions, and handle time critical issues.
- Work with Product Managers, QA and Development to identify solutions or workarounds.
- Balance ownership of existing case load while solving newly discovered issues.
- Maintain your knowledge of new functionality and compliance changes.
- Contribute to our Knowledge Centered Service by creating Knowledge articles.
- Use your energy, drive, adaptability, and passion to inspire others throughout the company.

Location: This position is based in the Workday Pune office.

Candidates must be local to Pune, India or be willing to self-relocate.

Candidates will be expected to work from the office at least 50% of the time.

The Analyst will be working on a 11am 8pm IST shift..

About You

Basic Qualifications

3+ years in one of the following:

- SaaS software support
- Technical Customer Support experience, providing software support for other functional enterprise software applications

Other Qualifications

- Demonstrable ability to support or implement HCM, Talent Acquisition or Talent solutions.
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes.
- Ability to collaborate with multiple partners across a diverse organization.
- Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities.
- Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries.
- Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams..

Our Approach to Flexible Work

With Flex Work, were combining the best of both worlds: in-person time and remote.

Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).

This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter..

Are you being referred to one of our rolesIf so, ask your connection at Workday about our Employee Referral process.

  • Technical Customer Support Analyst

    4 weeks ago

    Pune, Maharashtra, India Workday inc Full time

    Job Description- Handle a queue of Talent product cases, prioritizing issues based on severity and customer impact- Using technical skills to solve complex problems, lead change, implement solutions, and handle time critical issues- Work with Product Managers, QA and Development to identify solutions or workarounds- Balance ownership of existing case load...

  • Application Support Analyst

    3 weeks ago

    Pune, Maharashtra, India TalentXpert Full time

    Job Title - Application Support AnalystJob Location - PuneDepartment/team - ISReports to - Head of Application SupportWHAT YOU'LL DO:We are looking for a highly skilled and driven Application Support Analyst to join our specialised and growing team. This is a hands-on role that sits at the heart of our business operations, supporting our bespoke applications...

  • Associate Technical Support Analyst

    3 weeks ago

    Pune, Maharashtra, India SAS Full time

    Job DescriptionJob Title: Associate Technical Support AnalystLocation: Pune, IndiaDepartment: Technical SupportType: Full-TimeWe are seeking a proactive and passionate Associate Technical Support Analyst to join our Technical Support Operations Command team in Pune, India. This role puts you on the frontline of technical supportmanaging customer cases,...

  • Technical Support Analyst

    4 weeks ago

    Pune, Maharashtra, India BMC Software Full time

    Description and Requirements CareerArc Code CA-SD LI-SD2 Hybrid LI-Hybrid At BMC trust is not just a word - it s a way of life We are an award-winning equal opportunity culturally diverse fun place to be Giving back to the community drives us to be better every single day Our work environment allows you to balance your priorities...

  • Applications Support Sr Analyst

    3 weeks ago

    Pune, Maharashtra, India Citigroup Full time

    The Apps Support Sr Analyst is a seasoned professional role Applies in-depth disciplinary knowledge contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively...

  • Applications Support Sr Analyst

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Application Support and Engineering Analyst

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Customer Technical Services Analyst II

    2 days ago

    Pune, Maharashtra, India Mastercard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Applications Support Analyst 2

    3 days ago

    Pune, Maharashtra, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Sr Associate Technical Support Analyst

    21 hours ago

    Pune, Maharashtra, India Workday Full time US$ 90,000 - US$ 1,20,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...