Administrator - India Deposits

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Position Title Administrator Corporate Title Administrator Location Bangalore Job Profile Purpose of Role Responsible for supporting business team in execution of functions related transaction processing timely response to queries raised record maintenance reconciliation follow internal and regulatory procedures and liaise with other internal stakeholders to ensure smooth processing of transactions Main Responsibilities Strategic Demonstrate and achieve a high level of accuracy and proficiency in handling customer transactions and co-ordinate with all relevant departments to ensure timely settlement of transactions Customer Deliver a high quality of service to enhance the function s reputation and meet customer s expectations Work in partnership with CSD front teams without compromise in Compliance and procedure towards supporting customer requests for processing in a timely manner Be the first point of contact on simple enquiries and escalate to appropriate authority Work in partnership with external counterparts to share information in order to resolve any enquiries Update status of pending documents and send suitable correspondence and do follow up with customers Other Control Support the Department Head in ensuring a high level of customer service is adopted by all members of the team and escalate any unresolved items immediately Ensure that all transactions under their own area of responsibility are processed confirmed and settled on a timely and accurate basis in accordance to set procedures Review that periodic KYC check have been performed and escalated appropriately Proactively involved in alert resolution Maintain good working knowledge of industry trends products relevant laws and regulations Adhere to all company policies as well as guidelines Provide support to the team by assisting in day to day working of the Department Assist customers in resolving queries pertaining to their account Timely submission of Statutory internal and MIS reports Escalate any unresolved complex enquiries to more experienced members of the team Complete administration activities including but not limited to filing storage of documentation and data entry Candidate Profile Skills Knowledge Minimum 2-3 years of experience Strong PC skills MS Office Sound knowledge of the deposit operation Good interpersonal skills to deal courteously and effectively with others Good understanding of basic banking products Understanding of local relevant regulations Education Qualifications Graduate and or Postgraduate