Exec, Client Care Ctr Service

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high awareness levels on KYC and Anti-money laundering Policy Multi-skilled to handle both inbound and outbound calls if applicable Initiate and strive towards achieving set targets and service standards Probe identify financial needs on service calls and pitch relevant solutions in line with customer requirements if applicable Should be able to identify potential disputes escalation specific trends noticed while handling of cases Process gaps and highlight to the management Ensure all sales pitches are made without mis-selling and achieve targets in term of leads self closure if applicable Ensure proper follow up tracking of cases and closure within turnaround time if applicable Customer Data Confidentiality to be strictly adhered to Adherence to compliance with all applicable rules regulations and group policies Ensure KPI s Key Performance Indicator KRI s Key Risk Indicator eg - proper authentication no rejects maintained turnaround time etc as define by the group are achieved and work towards the improvement Follow up on delinquent accounts to negotiate for timely payments if applicable Key Responsibilities Strategy Responsibilities that are related to the development and implementation of a strategy for example Awareness and understanding of the Group s business strategy and model appropriate to the role Business Responsibilities related to the delivery of business and or financial objectives for example Awareness and understanding of the wider business economic and market environment in which the Group operates Processes Reference the processes for which the Role Holder is responsible as per the Operational Risk Framework definition of first second line for example Responsible for executing and supervising the Budget process People Talent Reference all responsibilities related to people and talent matters Risk Management Responsibilities relating to identifying assessing monitoring controlling and mitigating risks to the Group as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them For example -The ability to interpret the Group s financial information identify key issues based on this information and put in place appropriate controls and measures Governance Responsibilities relating to the direction planning structure frameworks e g processes and policies and oversight For example Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance oversight and controls in the business and if necessary oversee changes in these areas Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the to achieve the outcomes set out in the Bank s Conduct Principles Skills and Experience Graduate Fresher or with 1-2 years of experience in service Sales Collection as per the job role Excellent communication skills in written and verbal English Basic computer skills Strong service Sales Collection orientation as per the job role Strong knowledge of bank s products services and willingness to learn new products Manage conflicts and solve problems Patient Non-Confrontational Resilient Positive polite cheerful and courteous Flexible to stretch and work across different calendar days and time zones in a week month Age limit please specify if applicable Role Specific Technical Competencies Customer handling experience About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Information at a Glance Standard Chartered 2025 All rights reserved x Cookie preferences Tell us which cookie categories you consent to by using the sliders below You can change your preferences any time by clicking on Manage cookies on our homepage Stricly necessary cookies always active Your security and privacy are our top priority that s why these cookies are always on to ensure the safest and smoothest online experience Show More Details Stricly necessary cookies always active Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session 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