Senior Manager

21 hours ago


Noida India EXL IT service management Full time

Job Description - Develop automation workflows using Microsoft Power Automate and custom apps using Power Apps to digitize and streamline processes. - Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases. - Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation. - Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience. - Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation. - Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms. - Create technical documentation, adoption guides, and knowledge articles to drive solution usage. - Support change management efforts to ensure successful adoption of delivered solutions. - Good communication and problem understanding skill. - Candidate should be having knowledge and working experience on listed core technical skillset or technology domains: - Automation & AI:Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patternsand Microsoft Copilot agent creation and integrations. - Monitoring:Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics. - AI/Assistive Technologies:Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows. - Scripting and Automation Framework:Python or PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows. - Observability & Analytics:Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making. - Service Management & Tooling:Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.


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