Operations Support Agent

Job Title:Business Process ManagerManage the day-to-day operations of voice processes, encompassing inbound, outbound, tele-sales, and customer support. Lead a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Monitor call quality, customer satisfaction, and agent...

We are seeking a dynamic and organized professional to join our team as an Operations Support Specialist.About the RoleThis is an exciting opportunity for someone who is eager to develop their skills and contribute to the growth of our organization. As an Operations Support Specialist, you will play a key role in ensuring the smooth day-to-day functioning of...

Job Title: Operational Support Specialist Our organization seeks an operational support specialist to play a key role in the smooth execution of programs.The ideal candidate will possess excellent communication skills, analytical abilities, and a proactive approach. They will be responsible for managing learner onboarding, communication, and engagement...

Job Description:">Develop a balanced commercial and consumer business portfolio.Grow non-motor General Provident Fund (GPW) sales.Maintain operational efficiency by reducing cheque bounce and receivables.Key Responsibilities/ AccountabilitiesOversee daily activities of producers to ensure a robust pipeline.Counsel and guide agents to cross-sell and expand...

Job Title: Technical Support SpecialistSupport Horizon VDI users with technical expertise.Resolve end-user issues related to session performance, access, and profile-related incidents.Create and maintain golden images for various user groups.Validate and troubleshoot application functionality within VDI sessions in partnership with application...

This role requires a seasoned professional to lead and manage Insurance operations.Main Responsibilities:Ensure strict adherence to regulatory requirements, overseeing Corporate Agents/Insurance Brokers activities.Process applications for Authorized Verifiers and specified persons in accordance with regulations.Submit timely reports, disclosures, and...

We are seeking a seasoned operations manager to oversee day-to-day support activities and develop efficient administrative procedures. The goal is to ensure all support functions run smoothly, enabling other business operations to function efficiently.Key Responsibilities:Scheduling and Coordination: Develop methods to streamline administrative processes and...

Job DescriptionThe primary goal of this role is to oversee the operational efficiency of all day-to-day dialer campaign operations, achieving daily contact objectives for multiple clients through effective utilization of best practices and software tools to maximize campaign productivity and achieve optimum performance results.This involves monitoring and...

We are seeking a proactive and experienced Team Lead to manage our customer-facing operations. The ideal candidate will oversee day-to-day activities, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics...

At Repladder, we are a workflow automation agency that helps businesses build scalable lead generation engines through data-driven strategies and execution.Our MissionWe focus on cold outreach, custom targeting, and automated workflows to generate pipeline growth efficiently. Whether you're a startup seeking your first customers or a scale-up looking to...