Systems Engineer

About the Role The Systems Engineer provides direct end-user support to Gartner s Salesforce CRM community across multiple business units The candidate will work directly with the end users to make sure that they have the right access knowledge and data for their job responsibilities The candidate will also work directly with IT colleagues to resolve underlying issues and collaborate on software design changes What you ll do Provide support to CRM users worldwide while working closely with Engineering teams to maintain the operational integrity of production systems Provide efficient application support and administration including incident resolution and problem management follow up based on knowledge articles SOPs and Run Books Configure support and provide subject matter expertise for Salesforce s Sales and Service clouds Maintenance and customization users roles profiles groups accounts contacts record types sharing rules custom objects pick lists and page layout customization to support vital business functions Perform final Data Mapping and execution of Data import of any approved business requests into CRM Create reports and dashboards to perform data analysis and to troubleshoot and fix bugs Identify risks deliver clear documentation and work directly with internal stakeholders and external vendors to resolve escalations Develop and design data insights for monitoring and scaling business processes Support AppExchange and integrations that are in place for the Salesforce core org working with other internal and external systems as well as other vendors Monitor and address SFDC tasks and tickets Develop and update reports as needed Create new reports Develop configure report customizations Provide field level access to users Update and Create flows in SFDC Resolve end user problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems Identify ticket trends and work towards reducing recurrences Identify opportunities to simplify optimize and automate business processes What you ll need Bachelor s Degree with a minimum of 2-3 years of Salesforce administration System Support and or System Administration Experience working on data models with hands-on report and dashboard building to perform data analysis Experience understanding business logic Proven ability to manage users data and security Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with keen attention to detail Demonstrated proficiency in the use of data management tools such as Data Loader Detail-oriented with excellent verbal and written communication skills LI-SN2 Who are we At Gartner Inc NYSE IT we guide the leaders who shape the world Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities Since our founding in 1979 we ve grown to more than 21 000 associates globally who support 14 000 client enterprises in 90 countries and territories We do important interesting and substantive work that matters That s why we hire associates with the intellectual curiosity energy and drive to want to make a difference The bar is unapologetically high So is the impact you can have here What makes Gartner a great place to work Our sustained success creates limitless opportunities for you to grow professionally and flourish personally We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future How far you go is driven by your passion and performance We hire remarkable people who collaborate and win as a team Together our singular unifying goal is to deliver results for our clients Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results This is why year after year we are recognized worldwide as a What do we offer Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when it s productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring Ready to grow your career with Gartner Join us The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company s career webpage as a result of your disability You may request reasonable accommodations by calling Human Resources at 1 203 964-0096 or by sending an email to Job Requisition ID 101373 By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence Gartner Applicant Privacy Link For efficient navigation through the application please only use the back button within the application not the back arrow within your browser