▷ Urgent Search: Technical Lead

2 weeks ago

Noida, India Daten Technology Solutions Full time

Role Summary We are seeking a highly skilled Salesforce Service Cloud Technical Lead to join our Noida team. The ideal candidate will have strong hands-on experience in Salesforce Service Cloud implementations, development and configuration. This role is responsible for building, and delivering Salesforce Service Cloud solutions, guiding developers and admins, and ensuring high-quality implementations that align with business needs. The ideal candidate will bring deep technical knowledge of Salesforce Service Cloud, experience with integrations and hands-on configuration. Key Responsibilities Solution Implementation & Configuration - Lead the configuration, and deployment of Salesforce Service Cloud solutions. - Implement features such as Case Management, Knowledge Base, Omni-Channel, CTI integrations, and Service Console. - Configure Service Cloud elements including queues, assignment/escalation rules, workflows, email templates, and automation. - Ensure adherence to Salesforce best practices, security standards, and compliance guidelines. Administration & Platform Management - Oversee daily Salesforce administration tasks including user management, profiles, roles, permissions, and data access. - Manage sandbox refreshes, deployments, and release management using DevOps practices. - Monitor platform health, perform maintenance, and optimize performance. Technical Team Collaboration - Collaborate with cross-functional teams (business, QA, integration) to drive project delivery. - Integrate Salesforce with external systems (ERP, telephony, middleware, etc.) as required. - Support ongoing maintenance, upgrades, and performance tuning. Required Skills & Qualifications - 8–10 years of IT experience with 5+ years in Salesforce CRM, particularly Service Cloud. - Hands-on experience in Salesforce Service Cloud features: Case Management, Knowledge Management, Omni-Channel, CTI, and Service Console. - Strong experience in Salesforce Lightning, Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs. - Solid understanding of Salesforce security model, sharing rules, roles, profiles, and permission sets. - Experience in integrations using MuleSoft, REST/SOAP APIs, or third-party applications. - Excellent communication, stakeholder management, and problem-solving skills. Preferred Certifications - Salesforce Certified Service Cloud Consultant - Salesforce Platform Developer I/II - Salesforce Administrator / Advanced Administrator

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