▷ (Urgent Search) Oracle EBS SCM Technical Specialist

3 weeks ago

India Cochin Kochi Ernakulam Litmus7 Full time

Job Description

Experience : 6 plus years

Role Overview

We are looking for an experienced Oracle EBS SCM Technical Specialist to provide L2/L3 technical support, integration troubleshooting, and enhancements within the Supply Chain Management (SCM) track of Oracle E-Business Suite (EBS) 12.2.3. The role involves close collaboration with functional teams, middleware, and external systems to ensure stability, performance, and continuity of business-critical processes.

Key Responsibilities

- Provide technical support and incident resolution for Oracle EBS SCM modules (Inventory, Order Management, Purchasing, Planning, Fulfillment, etc.).
- Troubleshoot complex issues related to customizations, interfaces, workflows, and data inconsistencies.
- Work closely with functional consultants to develop and deploy technical fixes.
- Support integrations with WMS (HighJump), Retail, B2B, eCommerce, 3PL systems.
- Build and support custom reports, workflows, and data extracts using BI Publisher, Oracle Reports, Forms, and PL/SQL.
- Participate in root cause analysis (RCA), create knowledge articles, and update documentation as needed.
- Work within the ServiceNow environment to manage tickets, changes, and incident lifecycle.
- Participate in CAB (Change Advisory Board) reviews and deploy fixes in a controlled, production-safe manner.
- Assist during high-volume periods with issue triage and response.
- Coordinate with offshore/onshore teams to ensure smooth global handoff and escalation handling.

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