Deputy Manager

Job Title Manager - Operations Position Deputy Manager No Of Positions 1 Department Operations Function Operations - Bancassurance Reporting to Senior Manager Band 5B Location Hyderabad Chennai Last date of submission Key Responsibilities 1 DRIVING OPERATIONAL EFFICIENCIES DISTRIBUTION ENAGAGEMENT Daily WIP management governance calls Weekly Fort-nightly Governance calls Meetings Monthly FWG with Bank and Distribution Quality of Business discussions and drive issuance leakage Persistency E2R Free-look Claims at zone cluster level 2 ESCALATION QUERY MGMT Single point of contact for Broker escalations management service query Under writing claims 3 TRAINING Train and educate broker team on the various ops process underwriting guidelines new initiatives and address FAQs 4 Inter dept coordination structural fixes- IT enhancements issues process gaps MIS customization reporting requirements of partner Measure of Success 87 M0 issuance and 94 M2 Issuance 100 Customer Service and complaint resolution within TAT Bank Partner Customer satisfaction score-top 2 boxes with more than 80 Customer retention and reduction in leakage less than 6 pre and post Trainings to MLI Distribution team on ops processes and policies Meet the renewal persistency targets Meet the Surrender retention targets Audit ratings of 2 or above in all internal audits Desired qualifications and experience A Graduate MBA Experience of 5-8 years plus in operations or customer services in a financial services industry Knowledge and skills required Good communication skills Customer centric approach Process documentation and systems approach Previous experience preferably in relationship management and cross functional engagement Computer skills in using databases and office management software including spreadsheets presentation skills Job Title Manager - Operations Position Deputy Manager No Of Positions 1 Department Operations Function Operations - Bancassurance Reporting to Senior Manager Band 5B Location Hyderabad Chennai Last date of submission Key Responsibilities 1 DRIVING OPERATIONAL EFFICIENCIES DISTRIBUTION ENAGAGEMENT Daily WIP management governance calls Weekly Fort-nightly Governance calls Meetings Monthly FWG with Bank and Distribution Quality of Business discussions and drive issuance leakage Persistency E2R Free-look Claims at zone cluster level 2 ESCALATION QUERY MGMT Single point of contact for Broker escalations management service query Under writing claims 3 TRAINING Train and educate broker team on the various ops process underwriting guidelines new initiatives and address FAQs 4 Inter dept coordination structural fixes- IT enhancements issues process gaps MIS customization reporting requirements of partner Measure of Success 87 M0 issuance and 94 M2 Issuance 100 Customer Service and complaint resolution within TAT Bank Partner Customer satisfaction score-top 2 boxes with more than 80 Customer retention and reduction in leakage less than 6 pre and post Trainings to MLI Distribution team on ops processes and policies Meet the renewal persistency targets Meet the Surrender retention targets Audit ratings of 2 or above in all internal audits Desired qualifications and experience A Graduate MBA Experience of 5-8 years plus in operations or customer services in a financial services industry Knowledge and skills required Good communication skills Customer centric approach Process documentation and systems approach Previous experience preferably in relationship management and cross functional engagement Computer skills in using databases and office management software including spreadsheets presentation skills