Sr. Manager

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Manager/Senior Manager - All boarding, responsible for overseeing the end-to-end employee lifecycle operations including onboarding, offboarding, background verification (BGC), and employee data management. This is a strategic and people-centric role requiring strong operational leadership, compliance orientation, and cross-functional collaboration to ensure seamless employee experience.
Responsibilities
1. Strategic Leadership:
o Ensure adherence to All-boarding onboarding/offboarding framework, policy and procedures along with knowledge of managing exist as well.
o Partner with client All-boarding lead to ensure changes in All-boarding framework, policy and process are cascaded to teams on a timely basis
2. Operational Oversight:
o Manage the end-to-end onboarding and exit processes for new and departing employees.
o Oversee background verification (BGC) processes in coordination with third-party vendors.
o Ensure timely and accurate employee data entry and record management in HR systems
3. Compliance and Quality Assurance:
o Ensure the team drives adherence to internal policies, labor laws, and data privacy regulations (e.g., GDPR).
o Drive audits, data quality checks, and SOP governance for employee lifecycle operations.
4. Team Development:
o Build and nurture high-performing teams through training, mentorship, and engagement initiatives.
o Conduct regular performance reviews and provide constructive feedback.
5. Stakeholder Management:
o Collaborate with HRBPs, IT, Finance, and Facilities for cross-functional onboarding/offboarding support.
o Manage external vendors for BGC and documentation services. Provide insights and recommendations to support business objectives.
o Drive regular governance with client All-boarding lead provide visibility and discuss performance to SLAs
o Participate in transformation and other governance forums and provide inputs as required.
6. Process Excellence:
o Identify transformation initiatives, improvement opportunities to enhance All boarding accuracy, compliance, and efficiency.
o Partner with client All-boarding Lead and transformation lead to drive transformation initiatives
o Implement and partner with client and internal teams to implement process improvements to enhance operational efficiency.

Qualifications
Minimum Requirements:
o Bachelor&rsquos degree in business, HR, or a related field (MBA/PGDM preferred).
o Relevant years of experience in HR operations or shared services, with relevant years in a leadership role.
o Hands-on experience with onboarding, offboarding, employee data management, and BGC.
Preferred Qualifications:
o Familiarity with HR systems like Workday, SAP SuccessFactors, Oracle HCM, etc.
o Strong understanding of compliance and labor regulations.
o Experience in managing third-party vendors and global HR operations.
Key Skills and Attributes:
. Strong leadership and team management abilities.
. Excellent communication and stakeholder engagement skills.
. High attention to detail and process orientation.
. Ability to work in a fast-paced, global environment..
. Flexibility to work across global teams and time zones.
What We Offer
. A dynamic and inclusive environment fostering innovation and collaboration.
. Opportunities for leadership growth and skill enhancement.
. A culture of excellence driven by data and technology.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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