M51t0: Operations Team Leader

What can you expect as a FedEx team member Career Mobility and Development When you join FedEx you re joining a team with possibilities that literally span the world from opportunities for advancement and location transfer to training and leadership programs Total Compensation and Benefits Package We want to keep our employees for a long time so we offer competitive benefits opportunities for flexible work arrangements and programs to support well-being Equal Opportunities Our greatest asset at FedEx is our people We are committed to building a diverse equitable and inclusive workforce and offer equal opportunities fairness and respect to all regardless of who you are We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity We do not tolerate discrimination or harassment based on race color ethnicity national origin religion sex age genetic information citizenship disability marital status pregnancy sexual orientation gender identity gender expression veteran status or any other characteristic protected under national state or local laws We will reasonably accommodate team members and third parties with physical and mental disabilities Please note that the Job will close at 12am on Posting Close date so please submit your application prior to the Close Date Company INT FedEx Express Transportation and Supply Chain Services India Pvt Ltd City Gurgaon Scheduled Weekly Hours 48 Worker Type Regular Posting Start Date 6-Jun-2025 Posting Close Date 19-Jun-2025 Job Family FXE-MEISA Operations Team Leader Position Summary Grade 9 Position Summary Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors ensuring seamless workflow and task completion Additionally accountable for overseeing team tasks providing constructive feedback and offering on-the-job coaching to enhance team performance and efficiency Key Responsibilities Provide daily coordination support to operational and clerical teams ensuring smooth workflow and task completion across various departments Assist the manager with administrative tasks such as scheduling documentation and communication to facilitate efficient operations Oversee service assurance and customer service activities addressing inquiries and resolving issues promptly Manage on-road operations including handling dispatch pick up and delivery processes to ensure timely service Implement and maintain quality management practices to uphold service standards and customer satisfaction Monitor and control network operations to optimize efficiency and minimize disruptions in service Support the customer service and support group in resolving customer queries and enhancing client relationships Manage contract sourcing and negotiations to secure reliable service providers and vendors Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks Qualifications Experience Minimum Graduate Industry experience required Skills Time Management Problem Solving Planning Organizing Accuracy Attention to Detail Advanced MS office skills Excel Word Powerpoint Competencies Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills Team Working Skills Problem Solving Skills Planning Organizing Skills Accuracy Attention to Detail