Team Leader

About Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world We re devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview The GBGM AML Monitoring and Inspection team closely monitors to ensure adherence to the banks processes and applicable standards Controls are developed to manage the risk within High Risk Business Processes HRBP in GBGM AML to ensure compliance with the Enterprise Financial Crimes and Country-Specific Standards The GBGM M I process is a centralized and independent team performing standardized consistent post testing QA to ensure adherence to the Customer Identification program Client due diligence standards and thereby identify associate coaching training and procedure needs Responsibilities Comply with Bank of America quality assurance standards and framework document quality assurance activities with internal reporting and audits identify training needs and share inputs with operations Must have good personal computing on-line research and analytical ability Must be detail oriented an independent thinker and able to handle multiple cases concurrently requiring multi-tasking skills Must have excellent written and verbal communication skills and be able to coordinate communications with partners providing comprehensive clear and concise factual information to collaborate in M I process Attention to detail and accuracy is critical as quality of research documentation and resulting findings is critical to the integrity of the risk mitigation process Must possess critical thinking problem solving skills and being able to evaluate information and make judgments about the value and relevancy of information drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process Must be able to work without close supervision managing time effectively in order to deliver optimal performance and balance precision accuracy with timeliness of work product Requirements Please do not fill anything in this cell Job Title Team Leader Education Graduate any stream Certifications If Any Certification in AML KYC Experience Range 5 - 8 years Foundational skills Knowledge of AML KYC Compliance Quality Assurance Desired skills A high degree of confidence and ability to interact with senior executives and other control partners Good knowledge of AML KYC requirements Experience in performing QA preferably post testing QA Prior Experience of AML KYC Compliance is an added advantage Familiarity with Global Banking and market products an advantage To ensure consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance Involve in day to day operations and ensure delivery on SLA CTQs Ability to exploit opportunities and to improve the end to end process Excellent organization written and verbal communication and facilitation skills Ability to work in a high pressure and fast changing environment Self-motivated and analytical Adaptable to new systems and environments Highly efficient with the ability to juggle multiple high priority activities concurrently Work Timings 12 30hrs - 21 30hrs Job Location GGM