Tricog Health

6 days ago

Bangalore Karnataka, India Tricog Full time

Roles and Responsibilities - Provide support for our service sales team - Coordinating for service quotes and order processing in coordination with the internal Business Team as per the SLA defined for the department - Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents approvals if required - Maintain documentation as per SOP and ensure updating it on a daily basis - Updating CRM system with all relevant customer information and orders - Respond to incoming requests as per the defined TAT - Close coordination with the Service Team to ensure a timely service schedule and provide logistical support for any service goods - Delivery of weekly monthly reports - Demonstrate positive Customer First behaviors to ensure a high level of customer service is always providedCompetencies Required -Positive attitude adaptability Strong time management skills Ability to adapt to changing circumstances Ethical and trustworthy Self-motivated with the capacity to plan time effectively Empathy patience and Sympathy Skills Required - Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho Jira etc - Customer orientation - able to build relationships and gain trust Communication communicating clearly and accurately by adopting various styles at all levels of the organization - Builds and maintains collaborative relationships with cross-functional teams Good public relations negotiation and customer orientation skillsEducation Requirement - BCom BBA Diploma in BM or any degree in Business Administration Note Postgraduates and engineering candidates are not prefered for this role Language Requirements- Kannada English Hindi Basic Proficiency Year of Experience Required Fresher Experienced Industry Healthtech medical equipment Healthcare or devices or start-up background is an added edge ref updazz com

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