Claims Executive

6 days ago

Bengaluru, India Thyrocare Full time

Job Description

Key Responsibilities:

1. Claims Processing & Management:

- Verify and process claims related toexpired, damaged, and near-expiry stockfrom distributors and retailers.
- Validate documentation for sales returns, promotional schemes, discounts, and incentive claims.
- Ensure claims are processed within defined SLAs and aligned with company policies.

2. Credit Note & Settlement Management:

- Coordinate with theaccounts teamfor issuing credit notes for valid claims.
- Ensure accurate adjustments in the distributor's ledger for seamless reconciliation.
- Track pending claims and follow up for approvals and resolution.

3. Dispute Resolution & Coordination:

- Investigate discrepancies in claims and resolve disputes with internal and external stakeholders.
- Liaise with thesales, supply chain, and finance teamsto validate and approve claims.
- Address queries from distributors, hospitals, and retailers regarding pending claims.

4. Compliance & Documentation:

- Ensure adherence tocompany policies, tax regulations (GST, TDS), and industry standardsin claim settlements.
- Maintain proper records of claims, approvals, and supporting documents for audits.
- Assist in internal and external audits related to claims processing.

Key Skills & Competencies:

- Knowledge ofpharma sales & distributionprocesses.
- Experience inclaims processing, credit note management, and sales return handling.
- Understanding oftaxation (GST, TDS) and regulatory requirementsin pharma transactions.
- Proficiency inERP software (SAP, Tally, Oracle, or similar).
- Stronganalytical, communication, and problem-solving skills.
- Ability to handle high-volume claims efficiently.

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