Apply in 3 Minutes Senior Relationship Manager

1 week ago

Chennai, India Matrimony com Full time

Job Description Key Responsibilities: - Client Portfolio Management: Handle a portfolio of high-net-worth or premium clients, assisting them in their partner search journey. - Tailored Matchmaking: Understand client preferences, expectations, and background to offer personalized match recommendations. - Relationship Building: Build long-term, trusted relationships with clients through regular follow-ups, meetings, and counseling sessions. - Achieving Targets: Meet monthly/quarterly conversion and retention targets, ensuring high client satisfaction and successful matchmaking. - Internal Collaboration: Work closely with internal matchmaking and service delivery teams to ensure effective coordination and smooth service delivery. - Escalation Handling: Manage and resolve client escalations, ensuring quick and efficient resolution of issues. - Documentation: Maintain detailed documentation of client interactions, progress, and outcomes using CRM tools. - Consultative Sales: Use consultative selling techniques to identify client needs and offer the most suitable services and matches. Key Skills & Competencies: - Interpersonal Skills: Strong verbal and written communication skills with a focus on client relationship building. - Emotional Intelligence: High emotional intelligence and the ability to handle sensitive, personal discussions with empathy and professionalism. - Consultative Sales: Ability to sell services in a consultative manner, addressing client needs and offering personalized solutions. - Problem-Solving: Strong customer-centric mindset with a problem-solving attitude to resolve any issues or concerns. - Cultural Understanding: Good understanding of Indian cultural and social values to offer relevant match recommendations. - Tech Proficiency: Basic proficiency in CRM tools, Excel, email communication, and other basic office tools. Qualifications & Experience: - Education: Graduate/Postgraduate (any discipline). - Experience: 2-6 years of experience in client relationship management, preferably in BFSI, real estate, luxury, or service industries. - Matchmaking Experience: Prior experience in matchmaking or lifestyle services is an added advantage.

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