▷ Apply in 3 Minutes Project Manager

6 hours ago

Hyderabad Chennai, India Lyros Technologies Private Limited Full time

Job Description Responsibilities: - Plan, coordinate, and manage technical support projects from initiation to completion, ensuring timely delivery and adherence to project milestones and objectives. - Define project scope, goals, and deliverables, and develop comprehensive project plans, including resource allocation, timelines, and risk assessment. - Monitor project progress, identify and mitigate risks, and address any issues or challenges that may arise during the project lifecycle. - Lead and motivate a team of technical support professionals, providing guidance, support, and mentoring to ensure their professional growth and success. - Assign tasks, set clear expectations, and track team performance to achieve project goals. - Foster a collaborative and positive team environment, encouraging knowledge sharing and continuous improvement. - Serve as the primary point of contact for key clients, managing client expectations, and ensuring a high level of customer satisfaction. - Build strong client relationships, actively engage with clients to understand their support needs, and proactively address any concerns or issues. - Identify opportunities for process improvements and operational efficiencies within the technical support function. - Collaborate with cross-functional teams, including product development and quality assurance, to provide feedback and drive improvements in product features and supportability. - Prepare and present project status reports, including key metrics, project risks, and achievements, to stakeholders and senior management. - Maintain accurate project documentation, including project plans, requirements, and change requests. Requirements: - Bachelor s degree in Computer Science, Information Technology, or a related field. - 6+ years of experience in technical support, with at least 3 years in a project management role. - Proven track record of successfully managing technical support projects, meeting project objectives, and delivering high-quality support services. - Strong technical background and understanding of IT infrastructure, software applications, and troubleshooting methodologies. - Experience in managing and leading teams, with the ability to inspire and motivate individuals to achieve project goals. - Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, team members, and stakeholders. - Strong problem-solving and decision-making abilities, with a proactive approach to identifying and resolving issues. - Project management certifications (PMP, PRINCE2) are preferred. - Knowledge of ITIL framework and IT service management practices is a plus.

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