Vice President- Salesforce Delivery Leader

3 weeks ago

Noida, Uttar Pradesh, India Genpact Full time
Job Description

Inviting applications for the role of Vice President- Salesforce Delivery Leader

The Salesforce Delivery Leader oversees the successful execution of Salesforce programs and projects, ensuring alignment with business goals, client expectations, and technical excellence. This role blends strategic leadership, delivery management, and deep Salesforce expertise to drive digital transformation.

Responsibilities

- Lead end-to-end delivery of Salesforce engagements across Sales Cloud, Service Cloud, Revenue Cloud, Field Service, and custom solutions

- Manage project planning, execution, and governance across multiple accounts or programs

- Collaborate with clients to define scope, timelines, and success metrics

- Ensure quality, compliance, and performance across all delivery streams

- Drive resource planning, forecasting, and fulfillment across global teams

- Act as a primary escalation point for delivery issues and risks

- Support pre-sales activities, solutioning, and proposal development

- Foster continuous improvement through automation, innovation, and best practices

Leadership & Strategic Impact

- Drive delivery-led growth by identifying new opportunities within existing accounts

- Represent the organization in executive client meetings, QBRs, and industry forums

- Align delivery outcomes with business transformation goals

Qualifications we seek in you

Minimum Qualifications and Core Competencies:

- B.E or B.Tech or MCA

- Relevant years of experience in IT delivery, with strong Salesforce program management background

- Proven track record of managing large-scale Salesforce implementations

- Deep understanding of Salesforce architecture, integration, and customization

- Strong leadership in Agile, DevOps, and hybrid delivery models

- Experience managing onshore/offshore teams and vendor relationships

- Excellent communication, stakeholder management, and conflict resolution skill

Preferred: Salesforce certifications such as:

- Salesforce Administrator

- Salesforce Consultant (Sales/Service/Field)

- PMP or Prince2

- Agile/Scrum Master

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