Account Manager

4 weeks ago

Chennai, Tamil Nadu, India CMS Computers Full time
Job Description

Job Title: Account Manager

Department: Sales / Client Services / Customer Success

Reports To: [Manager/Supervisor Title]

Employment Type: [Full-Time/Part-Time/Contract]

Job Overview:

We are seeking a highly motivated and results-driven Account Manager to join our team. The Account Manager will be responsible for managing and nurturing relationships with existing clients, ensuring their needs are met, and driving customer satisfaction. The ideal candidate will possess excellent communication skills, a strong understanding of the client's business, and a passion for delivering exceptional service.

Key Responsibilities:

- Client Relationship Management: Develop and maintain strong, long-lasting client relationships by acting as the main point of contact for clients.
- Client Onboarding & Support: Ensure smooth onboarding for new clients, providing them with all the necessary information, training, and ongoing support.
- Account Growth & Retention: Identify and capitalize on opportunities to expand accounts, upsell or cross-sell services/products, and ensure client retention.
- Problem Resolution: Address and resolve any client concerns or issues in a timely and professional manner, ensuring client satisfaction.
- Contract Renewal & Negotiation: Manage contract renewals, negotiate terms, and work with clients to ensure they are receiving maximum value from products or services.
- Performance Monitoring: Track and monitor account performance, including usage, success metrics, and client goals, and report on these to the client and internal teams.
- Collaboration: Work closely with internal teams (sales, product, marketing, and support) to ensure the successful delivery of services and align client expectations with company capabilities.
- Market and Industry Knowledge: Stay up to date with industry trends, market conditions, and competitors to provide insightful recommendations and solutions for clients.
- Reporting & Documentation: Maintain accurate client records, prepare regular reports on account status, and share insights with internal stakeholders.
- Client Feedback: Gather client feedback and collaborate with the product and services teams to help improve offerings based on customer needs.

Requirements:

- Experience: 2+ years of experience in account management, client services, or sales.
- Skills:
- Strong communication and interpersonal skills to build and maintain relationships with clients.
- Excellent problem-solving abilities and a proactive approach to resolving issues.
- Strong organizational and multitasking skills with attention to detail.
- Ability to negotiate and close deals, while maintaining a client-first approach.
- Knowledge of the company's products/services and how they align with client needs.
- Tools/Technologies:
- Familiarity with CRM systems (e.g., Salesforce, HubSpot).
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to use analytics tools for reporting and tracking account performance.

Preferred Qualifications:

- Experience in [industry-specific knowledge, e.g., technology, finance, healthcare, etc.].
- Previous experience with contract negotiation and renewal processes.
- Bachelor's degree in Business Administration, Marketing, or a related field

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