Executive - Call Centre

1 week ago


Tiruchchirappalli TN IN Eagle Fleet Services Private Limited (Red Taxi) Full time

Answer a large number of incoming calls and respond to customers Manage and resolve customer queries Identify and escalate issues to supervisors Provide service-related information to customers Document all call information according to standard operating procedures Follow up customer calls where necessary Build sustainable relationships of trust through open and interactive communication To acknowledge and resolve customer issues Required Qualifications and Skills Any degree 0-3 years of work experience in a relevant field Knowledge of customer service practices and principles Excellent typing skills Superior listening verbal and written communication skills Tamil and English Ability to handle the stressful situation appropriately Lead Conversion Convincing skills Willing to work at Rotational shifts Job Types Full-time Permanent Pay From 13 500 00 per month Benefits Health insurance Provident Fund Work Location In person



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