Release Manager

Job Description Job Title: Release Manager Location: Kochi, India (Hybrid) Permanent - Full Time About us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology. Build Your Career with Cyncly in Kochi Kochi is Cyncly's newest hub, opening doors to exciting career opportunities across diverse functions. Here, you'll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you'll have everything you need to thrive. Availability between 12:30 PM to 9:30 PM IST is required to support collaboration with our global teams. About the Role We are seeking an experienced Release Manager to oversee and coordinate the software release lifecycle across our organization. This role is critical in ensuring smooth, reliable, and timely delivery of software releases to production environments while maintaining quality and minimizing risk. Key Position Responsibilities Include: Release Planning & Coordination - Develop and maintain the release schedule, coordinating with product management, development, QA, and operations teams. - Create and manage release plans, including scope, timelines, resources, and dependencies. - Chair release readiness meetings and ensure all stakeholders are aligned on release objectives and status. - Manage multiple concurrent releases across different product lines or environments. Process Management. - Establish and continuously improve release management processes, procedures, and best practices. - Define and enforce release policies, standards, and governance frameworks. - Create and maintain comprehensive release documentation and runbooks. Risk Management & Quality Assurance - Identify and mitigate release risks, developing contingency and rollback plans. - Coordinate go/no-go decision meetings with key stakeholders. - Ensure proper testing, validation, and sign-off procedures are followed before releases. - Track and report on release metrics, including success rates, defects, and post-release issues. Communication & Stakeholder Management - Serve as the primary point of contact for all release-related communications. - Provide regular status updates to leadership and stakeholders on release progress and issues. - Coordinate with technical support and customer success teams on release communications. - Manage change advisory board (CAB) processes where applicable. Required Experience and Qualifications: - Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience. - 5+ years of experience in software release management or related roles. - Strong understanding of software development lifecycle (SDLC) and Agile/Scrum methodologies. - Experience with version control systems (preferably GitHub) and branching strategies. - Proficiency with CI/CD tools, preferably Azure DevOps. - Knowledge of deployment automation and infrastructure as code concepts. - Experience with release management and project management tools (Jira, ServiceNow, etc.). - Understanding of cloud platforms (preferably Azure). - Familiarity with scripting languages for automation. - Knowledge of monitoring and logging tools for post-release validation. - Exceptional organizational and time management abilities. Strong analytical and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work under pressure and manage multiple priorities simultaneously. - Collaborative mindset with the ability to influence without direct authority. - Detail-oriented with a focus on quality and continuous improvement. Working for us At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.