Quality Analyst

11 hours ago


Gurugram, India TP Full time

🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟 - Process: Technical Support What You’ll Do: - Monitor and evaluate calls to ensure service excellence & process adherence - Identify training opportunities and provide actionable feedback - Conduct performance audits and RCA for quality deviations - Prepare detailed weekly & monthly quality reports - Collaborate with operations & training teams to improve customer journey What We’re Looking For: - Minimum 1–3 years of QA experience in a technical process (Voice/Non-Voice) - Strong analytical & problem-solving skills - Excellent communication & soft skills - Knowledge of QA tools, quality frameworks & calibration processes - Ready to work in rotational shifts & week offs


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