Quality Analyst

3 weeks ago

Gurugram, India TP Full time

We’re Hiring – Quality Analyst || Technical Process || Gurgaon Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports Collaborate with operations & training teams to improve customer journey What We’re Looking For: Minimum 1–3 years of QA experience in a technical process (Voice/Non-Voice) Strong analytical & problem-solving skills Excellent communication & soft skills Knowledge of QA tools, quality frameworks & calibration processes Ready to work in rotational shifts & week offs

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    4 weeks ago

    Gurugram, India TP Full time

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    4 weeks ago

    Gurugram, India TP Full time

    🚀 We're Hiring: Quality Analyst - BPO (International Telecom/Sales process)📍 Location: Gurgaon, IndiaWhat You'll Do:🔍 Monitor performance & ensure quality compliance💬 Provide feedback & drive process improvements📊 Analyze metrics & collaborate for continuous growth🔍 Excellent communication skillsWhy Join Us:🌱 Career growth💰...

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    3 weeks ago

    Gurugram, India TP Full time

    🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...

  • Quality Analyst

    3 weeks ago

    Gurugram, India TP Full time

    🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...

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    3 weeks ago

    Gurugram, India TP Full time

    🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...

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    3 weeks ago

    Gurugram, India TP Full time

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  • Quality Analyst

    3 weeks ago

    Gurugram, India TP Full time

    We’re Hiring – Quality Analyst || Technical Process || Gurgaon Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports...